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Peoria Ford
Peoria, AZ
1,021 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,021 reviews
April 24, 2025
Is there anyone who works there an HONEST PERSON? I got the runaround from sales to service. They sold me a used pickup with 27900 miles on it. But carfax showed it had over 37000 miles on it with th I got the runaround from sales to service. They sold me a used pickup with 27900 miles on it. But carfax showed it had over 37000 miles on it with the previous owners initials verifying the milage. Also the extended warranty seemed to be non-existent after taking the truck to 2 other Ford dealers for repairs. I stopped there to discuss the issue but the person was not available that day (or so they say). They gave him the information about my issues and said he would call me. NEVER HEARD ANYTHING from anyone. So I went back a week later to talk about the issues I had, and was told by him no one ever gave him the paperwork I dropped off. NEVER AGAIN WILL I buy anything from PEORIA FORD. They seem to have a big turnover of sales people. WHY is that? More
by Never again
Employees Worked With
They don't work there anymore
April 08, 2025
Been given the run around and going on 3 weeks with 2 separate appointments set to get my vehicle taken care of.Oil at 12 percent,software malfunction since purchase and a now a recall.Done drove up to t separate appointments set to get my vehicle taken care of.Oil at 12 percent,software malfunction since purchase and a now a recall.Done drove up to the place 2 times. More
by brentmerrifield1
Employees Worked With
March 19, 2025
Saw a truck online and inquired about the availability. Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think calling someone over and over again is some kind of a game. I have told several of the sales people that I wouldn’t buy from the dealership if it was the last one on earth. Here it is a month later and these people are still calling and texting me. They call at night and when I answer there is no response. I hit the redial and it goes right to there dealership. FAIR WARNING NEVER EVER CALL THIS DEALERSHIP!!!! They will harass you with unwanted calls and will not stop. I’m calling the manager today and if I get no satisfaction I will look into other options More
by tmckelve
Employees Worked With
February 24, 2025
Shelby es muy professional y amable. La actitud del Señor que despues vino a negociar el precio del auto que adquirimos fue agresiva y un tanto ruda. Nuestro consejo es: Preguntar primer La actitud del Señor que despues vino a negociar el precio del auto que adquirimos fue agresiva y un tanto ruda. Nuestro consejo es: Preguntar primero cual será el precio final del carro antes de probarlo. También fijarse en los productos que te están ofreciendo, analizando si los quieres adquirir o si realmente los necesitas. Al final salimos contentos con nuestro nuevo carro. More
by lomoab4
Employees Worked With
February 18, 2025
What an amazing experience. Dealerships can be extremely stressful. We’ve purchased over 15 vehicles in our lifetime. No stress was felt with this purchase at Peoria Ford workin Dealerships can be extremely stressful. We’ve purchased over 15 vehicles in our lifetime. No stress was felt with this purchase at Peoria Ford working with the entire team. More importantly, was the experience we had with Shelby Erwin. She connected with our daughter and us right away. Asked the right questions and guided us along the way. Very knowledgeable, attentive, and caring. We felt Shelby had our best interest in this purchase of our daughter’s college vehicle. I would highly recommend purchasing a vehicle with the assistance of Shelby Erwin. More
by Dean
Employees Worked With
January 21, 2025
Extremely frustrated with this dealership, got a Ford F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one wee F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one week after having it needed to come back to service I got the vehicle back and it is now back into service for rear end problems. I’ve had this truck for less than a month and it’s been service longer than I have had it. These issues should have been fixed prior to selling this vehicle. You guys need to do the right thing I need to take this vehicle back or get me in a different truck. This is unacceptable from a dealership/company. Nor is it fair I get stuck with a truck with a bunch of issues. More
by Saisai10410lulujay
January 03, 2025
Shelby was my Sales rep at Peoria Ford and she was amazing! The whole process was super fast and easy! amazing! The whole process was super fast and easy! More
by Madigan Clancy
Employees Worked With
December 31, 2024
Bad to horrible experiences with service. I should have never given them as many chances. Zero accountability from the service writer, the service Manager or the owner/GM Pat Hickey. More tha I should have never given them as many chances. Zero accountability from the service writer, the service Manager or the owner/GM Pat Hickey. More than 2 months later there has been zero attempt to correct their mistakes other than surface level apologies and a promise to look into it...2 months later still no resolution. More
by T.Yorkman
Employees Worked With
December 27, 2024
Everything was handled so effectively and professionally! The staff and management took great care of my business. The staff and management took great care of my business. More
by Drewpiano
December 11, 2024
Michael went to bat for us and got us in the bronco we were interested in. Price and service played a huge factor in the deal and he made the difference . were interested in. Price and service played a huge factor in the deal and he made the difference . More
by Tim A
Employees Worked With
