Back

Penske Honda

Indianapolis, IN

4.9
642 Reviews

4140 E. 96th St.

Indianapolis, IN

46240

Directions

By Type

Showing 642 reviews

June 16, 2011

Andy was great to work with. He got back to me promptly with answers to my questions and with a value on my trade-in vehicle. He was easy to deal with ... very responsive but not pushy at all. I will def More

by ShannonEverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Mulligan
June 10, 2011

Doyle did a great job we have bought from him before, he knows the product, very helpful, THANKS DOYLE! Charlie was fast and knew his jod getting all the T's crossed and I's dotted. We love the CRV, great More

by seppala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle and Charlie
June 09, 2011

Chris and Gret provided my wife and I with all the pertinent information needed to convince us that a new 2011 Honda was the correct purchase for us. We were treated with the utmost respect and will More

by Charles Marlowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hutton, Greg
June 06, 2011

We loved everything about our experience with Penske Honda. The sales and financing staff were all very friendly and helpful and even stayed past closing time on a holiday weekend. Karen Estridge, in More

by chadandmonica317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Estridge and Dustin Day
June 06, 2011

Everything was very easy and we got exactly what we wanted. The sales person did not try to sell us more than we needed and the finance manager was very friendly as well. More

by dosburn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
June 04, 2011

I am an exclusive Honda auto customer and Penske Honda is my first dealership choice. The customer service provided by Dave Worsham and Allen Gooch was first rate. More

by Carl Horoho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worsham and Allen Gooch
June 02, 2011

Service rep greeted me cheerfully and knew how to set me up. Waited just a few minutes in the customer lounge. Got shuttle service home which was A+. I hope you guys expand this service to do more aftern More

by mcurdes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve McGuire, shuttle driver also
May 29, 2011

After researching many vehicles and purchasing strategies on the internet, plus reading Consumer Reports magazine for several years, I went to Penske Honda to look at new cars. After spending quite some time More

by beaumaui
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
unknown
May 31, 2011 -

Penske Honda responded

Our dealership participates in the DealerRater program because we are committed to providing all of our customers quality customer service. Based on your review, you did not share that service. That is very disappointing to us and we would like to make sure this does not happen again. We would like to counsel with the salesman that you spoke with and address what needs to be done going forward. Do you have the name of the salesman that you worked with? I want to assure you this will be addressed and I am sorry that this was your experience. I look forward to hearing from you and appreciate your thoughts. Julie Janssen Sales Manager - Penske Honda 317-817-0231

May 31, 2011 -

beaumaui responded

To: Julie Janssen - Thank you for your comments. The salesman did not give me a business card or offer his name, so I'm not able to provide any further information about him.

May 13, 2011

I had a very good experience with sales person and left with a new car within my budget. I would recommend this dealership to anyone purchasing a new car. There was a great selection on site and the car I More

by jenni0724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Hardy
May 09, 2011

Doyle never pressured me to make a decision on the vehicle, was very courteous and helpful. Explained the buying process in detail and made sure I understood all aspects of the vehicle before I drove More

by dkokena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Harlos; Michael Rizer
...
60
...