Penske Honda

Since I told Bill I was buying in the next 2 months, he said I couldn't take a new CR-Z for a test drive. "We just can't have all these people coming in putting a bunch of miles on these cars for test driv said I couldn't take a new CR-Z for a test drive. "We just can't have all these people coming in putting a bunch of miles on these cars for test drives". Really Bill? How am I supposed to get serious if you won't let me test drive the car? Do I need to show you the $25k in cash before you'll let me drive one of you precious hybrids? He asked If I wanted to buy a manula or auto transmission...I said manual. He then replied "oh, those are really fun to drive in a manual". Guess I'll have to take your word on that Bill. I'm 40 years old, make 100k+/yr and have owned 5 Hondas. Bill, you just lost a guranteed sale and all of the money I spent on oil changes and service for my Civic and my wife's odyssey. Way to go. More

Hi Bruce! Just a quick note to express my and my Hi Bruce! Just a quick note to express my and my family's appreciation for the FANTASTIC customer service your team has been providing to us per Hi Bruce! Just a quick note to express my and my family's appreciation for the FANTASTIC customer service your team has been providing to us personally over the past few months.... We travel back and forth between Grand Rapids, MI and Nashville on a fairly regular basis as one of our sons attends school there. This spring we had a tire blow out on us near Peru and we made our way into your service area for a replacement. Your team received us in a warm and friendly way, removed and replaced the spare and had us on our way to Nashville in record time.... The flat was a pain but our experience at Penske Honda was wonderful!! This past weekend (8/21/10), our brake light bulbs burned out just north of Carmel on US 31 and our immediate response was to call your service area and see if we might swing by for a quick replacement. Again, we were greeted warmly (this time by Ronald Hoppes Jr.) and he and his team IMMEDIATELY replaced our brake light bulbs and had us on our way in MINUTES (and this is no exaggeration!)... and "on the house" to boot!! Ronald's explanation was "you have enough going on today with moving your son back to Nashville so go on, get outta' here"..... Needless to say, Ronald absolutely made our day and for our family, your legendary level of customer service continues to grow... You can be sure that we'll share our good fortune at Penske Honda with anyone who will listen and want to thank you for the great experience. I can almost guarantee we'll be stopping in at Penske Honda again, and if you see Ronald, please share our appreciation with him and his team.... From his perspective, this may have seemed like a small thing but to the customer, being treated this way makes all the difference in the world.... Probably why I own 3 Hondas!! You guys do a GREAT JOB!!!! Appreciatively, Steve Letter recently sent to Bruce re: our recent dealership experience.... More

After looking at Penske inventory on the Internet we went to the showroom and was greeted by Eric Pruyne. We told him we were interested in the white Cadillac SRX but couldn't find it. He set out to find it to the showroom and was greeted by Eric Pruyne. We told him we were interested in the white Cadillac SRX but couldn't find it. He set out to find it for us which he did shortly. He allowed us to take the car for a test drive and explained some of the features along the way. He walked us through the process of purchasing the vehicle. He introduced us to Rick Nadolski who talked us through the financial portion of the purchase. While we were in with Rich, Eric had the car washed and license plates transfered and he even helped us transfer the "stuff" from our old car to the new one. The SRX is wonderful. Thanks to everyone for a great car buying experience. Dave and Sandy Ellman More

The experience from start to finish was efficient, clear, and friendly. Our expectations of car salespersons is always low, and we have had a number of forgettable visits to dealers. From the moment we and friendly. Our expectations of car salespersons is always low, and we have had a number of forgettable visits to dealers. From the moment we met Bill Edney, we discussed our expectations for a car. He was helpful in finding a vehicle, and never was the "typical" car salesperson. Most of all, there were no surprises or last-minute changes to the price or with our financing. Bill was very helpful, courteous, and knew exactly how to communicate with us. As with every car deal that I have done over the years, I expected just another painful experience and just another weak salesperson. Penske Honda, and specifically Bill Edney, demonstrated a rarity in the business: good service, experienced salespersons, friendly staff, and a quality deal. I have already told my friends and colleagues about my good experience at Penske Honda. Keep up the good work! More

I purchased my Accord in January 2010 - and this was the first time the wrench appeared! I took the car in and it need an oil change and tire rotation....took less than one hour and it was great...thanks first time the wrench appeared! I took the car in and it need an oil change and tire rotation....took less than one hour and it was great...thanks... I am looking forward to my experiences with the service department! More

We were very happy with the customer service and the quick turn around in handling two recall issues and an oil change. So far we have had a number of minor issues and recalls,as well as a few oil chang quick turn around in handling two recall issues and an oil change. So far we have had a number of minor issues and recalls,as well as a few oil changes; and all have been handled in the same manner. Overall a good experience. More

I worked with Dave Worsham on the 2011 Honda Pilot lease I recently made with Penske Honda and have been very happy with the purchase and ease of the entire process. Dave made it very easy to do business a I recently made with Penske Honda and have been very happy with the purchase and ease of the entire process. Dave made it very easy to do business and i appreciate his attention to detail and professionalism. This was our first experience with Penkse Honda and first Honda purchase. I would recommend the dealership again and him as a sales rep, my wife and I have purchased and leased many other vehicles and this buying experience stood out as it was truly easy and not painful as others have been. Thank you, I look forward to my new Honda. More

This dealership has had more integrity than any I've ever dealt with. They do what they say and aren't always looking for ways to rip off their customers. I have never in my life said I would recommend a dea dealt with. They do what they say and aren't always looking for ways to rip off their customers. I have never in my life said I would recommend a dealership to a friend but I highly recommend Penske to my friends. In fact, I recommended them to my sister and she bought her car there and has had the same great experiences with sales, finance and service. More

The experience we had a Penske was excellent. They worked with us to get the right trade-in value to satisfy us. The process of getting the lease was easy with very little wait. Our Salesman, Ron Ha worked with us to get the right trade-in value to satisfy us. The process of getting the lease was easy with very little wait. Our Salesman, Ron Hapes, was very professional and friendly. Very pleasant demeanor. We will be back one day to purcahase another Honda form Penske. Steve Doud We love the Civic. More

excellent service. Sales Staff was great, Financial Staff was Great! Had a large inventory to choose from, Location makes it convenient for us to bring the car in for service and just over all GREAT S Staff was Great! Had a large inventory to choose from, Location makes it convenient for us to bring the car in for service and just over all GREAT SERVICE. The hours they are open fits our needs along with the hours that the serivce dept is open. More