Penske Honda

Every aspect of the process from the initial contact through the signing of the loan papers was very efficient and organized. Karen Estridge worked (walked) me through the entire process including every through the signing of the loan papers was very efficient and organized. Karen Estridge worked (walked) me through the entire process including every detail about the tech workings inside the CR-V. The loan process took approx 10 minutes (max). More

This was my second car purchase experience with Song and I'm happy to say it was just as fabulous as the first time. It was a quick, easy and comfortable experience. I came in to test drive because Song c I'm happy to say it was just as fabulous as the first time. It was a quick, easy and comfortable experience. I came in to test drive because Song called to "just say hello". He easily talked me into a great car at a great deal. I came back a few days later to drop off the extra keys to my trade in and was greeted by several sales folks. You truly have a pleasant group working for you. Please keep doing what you do and I'll refer as many people as I can. More

Great experience. Great price. Friendly people.Highly recommend. I would not go anywhere else... and haven't. I have bought my last two cras from these guys. recommend. I would not go anywhere else... and haven't. I have bought my last two cras from these guys. More

We came to an agreement on new car price and trade-in value within about 20 min compared to two hours of negotiating on the previous day at another local Honda dealer(with unsuccessful results). value within about 20 min compared to two hours of negotiating on the previous day at another local Honda dealer(with unsuccessful results). More

I replied to a birthday greetings email sent to me by Bruce Heath, Area VP for Penske Honda, Indianapolis. Mr. Heath inquired about my overall ownership experience with my Certified 2007 Milano Red Fit S Bruce Heath, Area VP for Penske Honda, Indianapolis. Mr. Heath inquired about my overall ownership experience with my Certified 2007 Milano Red Fit Sport, 5 speed. I voiced several concerns in my reply, which if corrected would turn a very good purchase/ownership experience into a great experience. Also I felt in purchasing a Certified car the level of cleanliness and road readiness should be higher than a non-Certified car. Mr. Heath replied to me the same day I sent my email. He listened intently on the phone about my concerns: 1) the car was washed but not very clean on delivery on the inside; 2) various paint chips in the hood were not touched up prior to purchase; 3)a large wear patch on the carpet in the driver's footwell was becoming worse. I am the 2nd owner of this Fit, and purchased the car with 48K miles on it. Mr. Heath was understanding and offered to correct these concerns. Further discussion with Mr. Heath showed me quite clearly that he and his dealership were intent on pleasing me as a customer. He offered me to take care of the concerns at no cost to me and provided me a rental car while my Fit was in the shop. I was very pleased at his offer to take care of these concerns at no cost or inconvenience to me. Here is the net result of my experience: I received a complimentary oil change(car was due for one),my car was completely detailed inside and out, the paint chips repaired, AND the carpet was not repaired as we discussed but replaced! I have owned Mercury, Nissan, Chrysler, GM, Ford products. I have been treated well by the dealers, but not anywhere close to the level of service- walking the talk, and customer care I received from the folks at Penske Honda, Indianapolis. Penske Honda truly believes and shows that the customer is important, and is the reason for their business. The following Penske folks killed me with customer service: Jeff Bell Svc. Mgr, Service Advisors: Ryan Roose and Robbie Neighbors, Customer Service Mgr.: Shannon Nealy. Note that upon purchase and delivery of my Fit Sport 3 months prior, I had received an email from Ms. Nealy and replied with my concern about the cleanliness of the car. Her immediate reply was to offer me a complimentary detail and oil change to make things right. So the high level of customer service begins way upstream at the start of ownership. I will also say that my sales advisor, Dave Redmond, and Finance Mgr. Brent Rozzi worked really hard to put a deal together to get me into this Honda Fit. This is 2011, and when all that is heard in various media about companies shouting about their quality of customer service and how they love their customers, Penske Honda goes about their work in delivering the highest level of customer service I have ever experienced from a dealership. More

This was my first Honda purchase. Julie and Ben on the Internet sales team were wonderful to work with. They provided me with the options and pricing exactly how I asked for it, with all the details I nee Internet sales team were wonderful to work with. They provided me with the options and pricing exactly how I asked for it, with all the details I needed to decide which CRV to lease. I told them my goals for my trade and for the payment, and they made that happen, simple as that. There was no pressure, only professionalism. Mike also made the finance process smooth and did everything he could to explain the details and get me the best possible lease to fit my budget. Too bad all car buying experiences aren't this good. Experiences in the past have made me feel that a female car shopper can be seen as naive or uninformed. In fact, I visited another Honda dealership in the Indianapolis area where the tactics were aggressive and downright offensive. Working with the folks here was just the opposite, and I'm glad I chose to do business with Penske Honda. I really love my new CRV so far! I've already recommended it to friends. More

Glen was great to deal with wasnt pushy and allowed me to make my own decisions. He was very knowledgeable about the cars and was also very personable to chit chat with. make my own decisions. He was very knowledgeable about the cars and was also very personable to chit chat with. More

Ira was our salesman and he met us at the door. He was Ira was our salesman and he met us at the door. He was very friendly and knowledgeable. He showed us several different makes and models of the Hon Ira was our salesman and he met us at the door. He was very friendly and knowledgeable. He showed us several different makes and models of the Honda line of cars. He was not pushy-just a good salesman. Charlie worked with us on financing the Cross Tour. He was very efficient at his job and quite friendly. We walked out of the dealership with our new car that very day! Joanie Gland More

We were very happy with the prompt service and the fact that John waited for us past his time to go home. It was very important to him that all information was covered to our satisfaction. I think he wou that John waited for us past his time to go home. It was very important to him that all information was covered to our satisfaction. I think he would have stayed all night if we needed him to. Thanks for the great car buying experience! More

Excellent experience. Justin the sales person listened to what were my expectations and brought this forward to the finance department. Everyone involved did a fantastic job. what were my expectations and brought this forward to the finance department. Everyone involved did a fantastic job. More