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Penske Honda

Indianapolis, IN

4.9
578 Reviews

4140 E. 96th St.

Indianapolis, IN

46240

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Showing 578 reviews

January 21, 2013

Went in to get trade in appraised and guy bragged that no one else beats them in any area. Then came back with lowest trade in value of 2 largest competitors in area. Won't go back here More

by duteberta
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bearded guy with cap
Jan 21, 2013 -

Penske Honda responded

Duteberta, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. There are many variables that go into appraising a vehicle as I'm sure you know. There can be a number of factors that could cause one store's appraisal number to be higher than the next. Everyone makes mistakes and my job is to make sure those mistakes don't occur more than once. I hope that I can change your view of Penske Honda and if you are satisfied with my response you have the opportunity to edit your review simply by logging in and clicking "edit" next to your review. If there is anything that I can do for you to assist you in the future please contact me directly. Sincerely, Derrick Campbell Penske Honda Internet Sales Manager derrick.campbell@penskeautomotive.com

November 29, 2012

Everyone was very friendly, straight forward, and honest. No tricks or gimmicks! We received a very fair deal with no pressure. The dealership has a first class facility which includes a nice play area fo More

by mike.siefer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nelson, Justin Thomas
October 12, 2012

My sales person consistently demonstrated an interest in what I was looking for in a car, budget constraints and what was needed to close the transaction. She was most knowledgeable about the product, but m More

by dgsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Franklin
October 08, 2012

I was in the market for a vehicle and went to many dealerships in the northern Indianapolis area and I found one dealership that went above and beyond my expectations. I dealt with a man named Andy Mu More

by moose0402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Mulligan
August 30, 2012

Chris Nelson was very knowledgable and professional. This was our second purchase from Chria Nelson and I would recommend him to my friends and family. More

by Czelik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nelson
August 29, 2012

It was the first time I had taken my CRV for it's oil change and was pleasantly surprised at how easy it was. I took it in on a Saturday and didn't need to make an appoinment so I was able to run my Sat. More

by gmurphy983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Roose
August 28, 2012

Andy Mulligan made our purchase experience exceptional! He was a step above the other salespeople at competing Honda dealerships. Andy was half the reason we chose to purchase our vehicle from Penske. He w More

by kimberle.bentfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Mulligan
August 27, 2012

Good service, friendly and knowledgeable sales person. Good service, friendly and knowledgeable sales person. Initial price (lease terms) offered was high, final agreed price was good, including a settl More

by burak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Walker(and Finance Person)
August 27, 2012

I bought my Honda Fit at Penske and have continued to go back to their service department because they give good service and are always courteous and get the work done in a timely fashion. More

by susancowan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
August 23, 2012

Karen was very professional and very understanding that time was very valuable to us (I am 9 months pregnant and we also have a 3 year old). She was very responsive and we had all the details on price and More

by ajlozier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen in Internet Sales (Penske Indianapolis)
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