
Penske Honda
Indianapolis, IN
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Paid for Nothing My vehicle stalled and had it towed in to be diagnosed and fixed. I received a call and was told that they are unable to power up the vehicle because My vehicle stalled and had it towed in to be diagnosed and fixed. I received a call and was told that they are unable to power up the vehicle because "no power was reaching the engine" due to my "remote starter". Two solutions were proposed; Have them remove and rewire the remote vehicle for a cost of about $350 or take it back to those that installed the remote starter as it is the reason for my problem. I paid $49 and had my vehicle towed to bestbuy. Upon arrival, it took the vehicle electrician 55 seconds to pull his head out of the engine and said to me, you have a blown fuse. You might have bumped into something or ... He told me. As a matter of fact I was hit in an accident on the same side 4 months ago. Replace the fuse with one I bought at another honda dealership for $17. I went back to Penske dealership and told my maintenance advisor showing him the blown fuse expressing my disappointment that my vehicle wasn't diagnosed correctly and the didn't need any rewiring. He continued to blame the remote starter. Bottom line is I don't believe that my vehicle was thoroughly checked for the problem it presented. All parts were left on the vehicle floor open and never returned back. I took pictures to use in my other reviews. The remote starter was installed with a t-harness and you can easily unplug it and bypass it without needing to rewire or "splice" any wires as none were as my honda representative said. I left very disappointed. Paid for my vehicle to be towed twice. Advisor expressed surprise when I reminded him of the accident I told him I was in. I am honestly looking at buying a van and was torn between an oddessey or a Pacifica. This has given me pause and this is not a dealership I will go near again or recommend. Thoroughly NOT IMPRESSED. More
I did not buy my Vehicle here, but had great service I was searching or a new Passport and I was working with 4 different dealers in the Indianapolis area. Price was the primary factor for me, and while I was searching or a new Passport and I was working with 4 different dealers in the Indianapolis area. Price was the primary factor for me, and while I didn't buy my vehicle here, I wanted to write a review to say that Tom Flack was one of the best sales people I have worked with. I have to take my hat off to him because he would have gotten the sale if not for the competitors added values ( lifetime powertrain warranty, loaner vehicles during repair). Tom was professional through the entire process, and when I called him back to let him know that we had purchased elsewhere, he simply said that I would really enjoy the vehicle and to please look him up if I need another vehicle. I told him that I would not only do that but I would recommend others to come and see him. I got truly great service from 2 salespeople during my search and Tom was one of those people ( his dealership simply didn't offer the perks) More
Dishonest salespersons Horrible dealership and I will absolutely NOT recommend this one especially for those independent young people out there. I got my first car here wh Horrible dealership and I will absolutely NOT recommend this one especially for those independent young people out there. I got my first car here which has 34k mileage, the salesperson(Nadolski) finalized my deal. He offered me a warranty/protection pack for additional $20/month. He said that it will cover EVERYTHING including pothole damages until 100k mileage except brake pads replacement and oil change(of course). Long story short, I brought it in to service dept. for a tire check and hub cap replacement because of Indy’s finest potholes. And what they told me is the exact opposite of what salesperson(Nadolski) have said to me. It was not covered at all and if I would like to have my hub caps replaced I would have to search it and they would install it for me. That so-called tech could have easily called the parts department to check if they have it there I don’t know why he did not offer that probably because I’m asian and I’m young. I don’t know what their core values are but one things for sure. Integrity and treating others equally with respect were not part of it. More
Excellent and absolute perfection! My son, Jeff, leased a Honda Fit from Penske Honda! He was very happy with the deal that he got from Dan Schneider that I should work with Dan too! Je My son, Jeff, leased a Honda Fit from Penske Honda! He was very happy with the deal that he got from Dan Schneider that I should work with Dan too! Jeff was very happy with how low his payments were on his new Honda Fit and the many nice features of the car itself! Also, I couldn’t be happier with my new, 2018 Honda Civic sedan which is a beautiful Burgundy in color and I am thrilled with how low my lease payments are! They are very affordable in my opinion. I am so happy that I came to Penske for my car! More
Service It was a second service - B1 and overall I want to say the cleaning was not done properly. Otherwise it was good! Needs improvement on the cleaning of It was a second service - B1 and overall I want to say the cleaning was not done properly. Otherwise it was good! Needs improvement on the cleaning of the vehicle example: internal vacuuming. More
Car service I had an excellent visit to the dealership for routine car maintenance. I was able to get scheduled at the last minute in the afternoon. Clark did an I had an excellent visit to the dealership for routine car maintenance. I was able to get scheduled at the last minute in the afternoon. Clark did an excellent job explaining what was going on with my vehicle and giving good recommendations. I was also able to get a free estimate for body work that my car needs. More
Great service The service team was amazing and were very efficient with the service. I would highly recommend their services. Very clean facilities and staff were p The service team was amazing and were very efficient with the service. I would highly recommend their services. Very clean facilities and staff were professionals, treating me as if I was their #1 customer. More
Excellent Service is amazing I got in and out no time. Angel explain what was all done to my car and why it had to be done and he was very kind Service is amazing I got in and out no time. Angel explain what was all done to my car and why it had to be done and he was very kind More
Fantastic Experience Penske has earned our loyalty for 14 years and going. Our most recent purchase experience (a 2018 Pilot) was as comfortable as could be. Our sales per Penske has earned our loyalty for 14 years and going. Our most recent purchase experience (a 2018 Pilot) was as comfortable as could be. Our sales person was informative and patient with all our questions. The business and orientation persons were efficient and helpful at every turn. Throughout the process, we never felt pressure. And we always felt respected and appreciated. More
Awesome Experience! I really enjoyed my purchase experience with Kevin last week at Penske Honda. He had a demo ready when I arrived and when I determined it was time to I really enjoyed my purchase experience with Kevin last week at Penske Honda. He had a demo ready when I arrived and when I determined it was time to buy a new Civic SI he was more than helpful from start to finish. More