Penske Honda

Most fun we have ever had while purchasing a vehicle and we have purchased several new vehicles !! I would recommend Penske Honda to anyone .Thanks for a great time . we have purchased several new vehicles !! I would recommend Penske Honda to anyone .Thanks for a great time . More

If we could put zero, I would. We bought a 2015 Nissan Quest from Penske for $14k, drove it for 7,000 miles, and, at our first oil change, the transmission now needs to be replaced We bought a 2015 Nissan Quest from Penske for $14k, drove it for 7,000 miles, and, at our first oil change, the transmission now needs to be replaced. Along with that the brake pads and rotors when sold also need to be replaced. There was a missing pin that the Nissan dealership said could have flown off one of the brakes while driving at any time. The internal computer system needed replaced and a belt was about to fail. Purchasing from a private party or buy here, pay here, I’d feel this situation is a more likely scenario. A reputable five star dealer is someone I put more trust in. Our mechanic said 70% of our issues should’ve been flagged for repair or told to a customer prior to purchase. We are now out a car, owe more money than what it’s worth in the current condition, and their response was sorry about your luck. This was our second purchase from Penske and have learned that loyalty has no value to do right by the customer. Go in for our first oil change and come out with a $13,000 bill. Simple math - we could’ve bought a new car. I will never trust them again and warn everyone to bring a mechanic with you before purchasing a used car. Lesson learned. Thanks Penske. More

While working with the dealership they had us wait an exuberant amount of time to be helped, sold us a car without notifying us that the car only had one key rather than the two, does not have a user man exuberant amount of time to be helped, sold us a car without notifying us that the car only had one key rather than the two, does not have a user manual, is not making it right and did not fix the scratches in the paint prior to putting it on the lot, we now have to go back to have the paint fixed and it was obvious they are hoping we don’t return and if/when we do I’m sure they will make us wait in hopes we give up and leave. The. Once we paid and we’re leaving, they forgot to bring us the keys and car and we had to go find someone. I will post again after the paint fix and requesting the key fix, hopefully I can give a better review and they fix the issues. Update: touch up paint completed, spoke with multiple individuals and they refuse to address the key issue. I wouldn’t have had such an issue except it was never communicated that the 200 dollar second key was missing. During the discussion I even mentioned that even if it is what it is for us, to make it right for the next customer and put it in the car description, but they refused to change that policy for their dealership. Be sure to ask and look at every possible item regarding the car prior to signing anything because they will not volunteer the information unless you directly ask. More

They let you shop without swarming you on the lot when you first arrive They Answered all the questions that you need. They were very professional business. Very smooth process. you first arrive They Answered all the questions that you need. They were very professional business. Very smooth process. More

Tom Hackett is a gentleman, patient and professional! We arrived late and he had been there with us through the trade, even after 8:30 pm We arrived late and he had been there with us through the trade, even after 8:30 pm More

Excellent sales and service! We were very happy with the experience. Happy with the purchase. We were very happy with the experience. Happy with the purchase. More

Super helpful and friendly employees that went over and above to make my first Honda purchase great ! above to make my first Honda purchase great ! More

It's the same old sales tactics. I made an appointment with Song Park for the next afternoon to see a car. I drove a 2-hour round trip to be told they sold it yesterday. Are you frea I made an appointment with Song Park for the next afternoon to see a car. I drove a 2-hour round trip to be told they sold it yesterday. Are you freaking kidding me? They could have called and saved me a trip. I even had a cashier's check in hand when I showed up. I am going to get "Mohr for My Money". There are literally 100 dealers in Indianapolis and surrounding areas and they all would love my money. Shifty little xxxxxxx could have at least called and told me. This is why there are so many jokes about lawyers and used car salesmen. More

Excellent service, salesmen responsive to your needs. Facility is well stocked with new vehicles. Check out after purchasing they go over all requirements for safe operation. Facility is well stocked with new vehicles. Check out after purchasing they go over all requirements for safe operation. More

I love going to Penske Honda I am always treated very well. They do their best to help me out with whatever my needs are with my vehicle. well. They do their best to help me out with whatever my needs are with my vehicle. More