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Penske Honda

Indianapolis, IN

Overview
Reviews
Vehicles
4.8
531 Reviews
Call Dealership (317) 574-9600
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4140 E. 96th St.

Indianapolis, IN

46240

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Showing 531 reviews

November 15, 2023

Took too long waiting on finance. I Keep telling them my wife has chronic fatigue,but we waited over an hour for finance and you were not that busy. More

by ljw7818381
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
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Nov 22, 2023 -

Penske Honda responded

Hello, Thank you for your review with us at Penske Honda. Our goal is to provide an exceptional buying experience to every customer, and I would like the opportunity to discuss the timeliness of your visit. If you would like, please feel free to contact me. Best regards, Karen Estridge Customer Service Manager kestridge@penskeautomotive.com

Helpful
November 02, 2023

This is not my first time buying a car from Penske Honda. I keep going back because each time the experience is flawless. The sales people are professional, the finance people make the closing process painle More

by wendysz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Walker and Joe in finance, then Dennis checked me out on the new Pilo
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Nov 03, 2023 -

Penske Honda responded

Hello, we greatly appreciate your loyalty to Penske Honda and for sharing the experience you had with our Sales Team. Thank you for highlighting how you always have a flawless buying experience with our team. It is rewarding to see how our team exhibits great professionalism and provides an efficient and painless process for you. We look forward to working with you again here at Penske Honda.

Helpful
October 31, 2023

Everything at Penske went smoothly from start to finish. Everyone I encountered was friendly, and knowledgeable! More

by tmennis09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Macias
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Nov 01, 2023 -

Penske Honda responded

Hello and thank you for this fantastic five-star review! We are thrilled our team of professionals was friendly and knowledgeable to ensure your visit went smoothly from start to finish. Please reach out to Penske Honda if we can be of any further assistance.

Helpful
October 28, 2023

Salesman Ramos are very friendly and act professionally Very helpful person. Very detail. Quick process More

by Montanafoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramos
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Oct 29, 2023 -

Penske Honda responded

Hello, it is great to learn that our Sales Team was very friendly, professional, very helpful, detailed, and provided a quick experience during your visit. Thank you so much for leaving us this wonderful five-star review. It was a pleasure to do business with you at Penske Honda, and we hope to assist you again in the future.

Helpful
October 27, 2023

Great service and an amazing car buying experience. Mario was the best salesman we’ve ever had. Great work ethic and treated us with respect and transparency. The dealership was top notch, clean and co More

by HELEN KING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Martinez
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Oct 28, 2023 -

Penske Honda responded

Hi HELEN, we are so glad to know that our Sales Team was able to provide great work ethic, treated you with respect, transparent, and provided an amazing buying experience during your visit. Thank you so much for the awesome five-star feedback, and appreciating our building. If you ever need any assistance in the future, Penske Honda will be here for you any time.

Helpful
October 26, 2023

Excellent experience. I will tell all who would listen! We like the car very much. More

by Bsnider1405
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Oct 26, 2023 -

Penske Honda responded

Hello and thank you for this fabulous five-star review! We are thrilled our Sales Team ensured you had an excellent experience finding a great car at Penske Honda. We appreciate your business, and we hope to see you again.

Helpful
October 26, 2023

Easy going and simple process. No pressure and a fair deal was made quickly. I got in and out. Excellent More

by JOE T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Robinson and Joe in Finance
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Oct 27, 2023 -

Penske Honda responded

Thank you for your 5-star review. Our Sales Team is thrilled to learn that you found the process straightforward and stress-free. Understanding our customers' needs and ensuring a seamless experience is at the heart of what we do. We're pleased to see that we could offer you a fair deal swiftly. Your feedback is greatly appreciated, and we look forward to assisting you in the future at Penske Honda.

Helpful
October 26, 2023

Loved our salesman Ryan very pleasant and knowledgeable would recommend him to anyone , finance manager Joe, was not pleasant at all, not a good experience with him and had I not been at the dealership fo More

by SC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 28, 2023 -

Penske Honda responded

Hello, Our goal is to ensure that our guests have the best possible experience, and we would like to speak with you about your interactions with our team. If you would like to discuss this further, please contact me at your earliest convenience. Thank you, Karen Estridge Customer Service Manager kestridge@penskeautomotive.com

Nov 10, 2023 -

SC responded

So as stated earlier the car buying experience itself is long and stressful in itself, I was very pleased with Ryan, when it came to the signing of the papers and meeting Joe Husely that’s where things took a turn…with dealing with customers you should have a you need to have a personality that match. From the minute we walked into his sales office his personality was flat and uninterested as if we were bothering him, felt very unwelcome and uncomfortable with him, once we declined the service plan it really went down hill from there. Had I not been in the dealership for 4 hours, I would of asked for another person. You work hard for your money and when you spend it at a place you want to feel welcome and and that you matter

Helpful
October 25, 2023

Easy to work with and they walk through all of your options without pressure to purchase additional features. More

by nanrife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Davisson
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Helpful
October 18, 2023

Very professional. Extremely knowledge sales staff. Helpful in making our purchase decision. Good inventory to see different models. More

by don1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Martinez
Report | Print
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