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Penske Chevrolet

Indianapolis, IN

4.8
391 Reviews

3210 E. 96th St.

Indianapolis, IN

46240

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Showing 391 reviews

May 10, 2023

Have an excellent sales staff, was very interested in wanting to know what we were looking for and was able to get the vehicle we wanted the next day. All we did was sign some papers and was out the doo More

by Cdmoon73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
May 19, 2023 -

Penske Chevrolet responded

Our Sales Team here at Penske Chevrolet is proud to read that you had an excellent experience with us. Please feel free to reach out if we can do anything else to assist you.

April 29, 2023

Entire dealership professional, clean, knowledgeable about products and GM procedures. Sales rep courteous and prompt. Financial rep not pushy about aftermarket items or extended warranty programs. More

by jim or joan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nelson, Alan Asher, Sean Weaver
May 21, 2023 -

Penske Chevrolet responded

Thank you for your excellent review. We're happy that our Sales Team and Financing could assist you and be courteous. We hope you continue to choose Penske Chevrolet for all your automotive needs. Take care.

April 23, 2023

Bought a second vehicle from Penske Chevrolet, sales staff was easy to work with and willing to make a deal More

by Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Quinton
May 19, 2023 -

Penske Chevrolet responded

Thank you for sharing your positive experience with us, Carter. We're glad to hear that our sales staff was easy to work with and willing to make a deal for your second vehicle purchase at Penske Chevrolet. At our dealership, we strive to provide exceptional customer service and make the car buying process as smooth as possible. We appreciate your continued business and thank you for choosing Penske Chevrolet. We look forward to serving you again in the future.

December 03, 2022

This dealer is awful! !!I was interested in a Buick Enclave on their website.I hadn't heard anything from them for awhile then when I finally did I was told it was sold.I W More

by dstone1123
Recommend Dealer
No
Employees Worked With
Drew Barker
Dec 04, 2022 -

Penske Chevrolet responded

Hello, Your feedback is important to us here at Penske Chevrolet. I would appreciate the opportunity to speak with you to address your feedback regarding the Buick Enclave you were interested in. Please email me with your preferred contact information so that we can further discuss this. Thank you, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com

Dec 04, 2022 -

dstone1123 responded

what's there to discuss??The Buick Enclave was sold.

May 29, 2022

I contacted Penske Chevrolet in Indianapolis to buy a new Chevy Silverado 2500 they had coming in. Cameron, my sales person, was responsive and friendly. However, he told me his management refused to sell More

by Rob B.
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Cameron Morton
May 30, 2022 -

Penske Chevrolet responded

Rob, Your feedback is important to us here at Penske Chevrolet and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com

Jun 01, 2022 -

Rob B. responded

The GM reached out and gave their reasoning for their policy. While I still don’t agree with it, I can see the logic behind it and appreciate the follow up.

November 19, 2021

They dropped when I wanted more than minimum for my vehicle on a trade. They stopped e-mails when I requested more. More

by dlbrown211dbrown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Duchesne and Jack Smith
Nov 19, 2021 -

Penske Chevrolet responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your trade-in. Would you mind emailing your preferred contact information to me at jace.smith@penskeautomotive.com? I look forward to speaking with you. Best Regards, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com

August 30, 2021

I originally had given this dealership five stars after my first visit here went well. The other Chevrolet Service dealership in Greenwood, IN had lied about a repair that needed to be done on the car and More

by AneelaC
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry
Aug 30, 2021 -

Penske Chevrolet responded

AneelaC, I would like to learn more about the repairs you were quoted as needed as well as what occurred with your air conditioning. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at sbodenhamer@penskeautomotive.com? Thank you, Scott Bodenhamer Service Manager Penske Chevrolet

July 10, 2021

Buyer Beware.If you are buying a used car, Penske Buyer Beware. If you are buying a used car, Penske Chevrolet can't be trusted. My experience is they do not care about the customer. They only care More

by Jesse Wells
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Copeland
Jul 11, 2021 -

Penske Chevrolet responded

Jesse, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your 2014 Chevy Traverse sales and service experience with us here at Penske Chevrolet. Please send me an email at jace.smith@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Jace Smith General Manager Penske Chevrolet

Jul 12, 2021 -

Jesse Wells responded

Thank you Jace for responding and calling me back. Your concern and understanding was a welcome change. I wish your staff had shown me the same respect. All I expected up front- at the very least- was a complimentary diagnosis to pinpoint the cause of the leaks. I appreciate you offering some small compensation to cover the diagnosis that never happened. Overall I’m not satisfied with my buying experience- but I do appreciate that you cared enough to respond.

July 09, 2021

The staff were very helpful and we got the car that satisfied our needs More

by Prefernotto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Quinton
Jul 09, 2021 -

Penske Chevrolet responded

Thank you for the positive feedback! We are happy to know that you had a good car-buying experience with us at Penske Chevrolet, and if you need anything else please let us know!

July 08, 2021

Friendly. Personal. Nice waiting room. Easy to find on the map. Service good. More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Rozzi
Jul 08, 2021 -

Penske Chevrolet responded

Thank you for the kind review, Tim! We are glad to know that you received friendly and personable service. We hope to see you again here at Penske Chevrolet.

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