Penske Chevrolet Of Cerritos - Service Center

This was my 4th Chevy dealer in Orange county and my experience until now was extremely bad in all aspects. I was not really expecting much. It was a surprisingly positive experience, Alan was a great experience until now was extremely bad in all aspects. I was not really expecting much. It was a surprisingly positive experience, Alan was a great professional and not only handled to change my sort of negative predisposition to the Chevrolet service centers to a very good one, but made me change my mind about getting rid of my Chevy Traverse definetely he & Cerritos/Penske have my loyalty as a customer. With a service dept like this, is worth to try their sales dept when it comes the time. Thanks Alan. More

traded the van in for a BMW. GM extended warranty sucks tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a cou tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a couple of times till i got to extended warranty department. person on the phone was rude all i got was a pontiac grand prix. asked for a refund for the warranty after the work was completed and traded the van in. i dont know why dealers cant call GM and say "hey this guy needs something that seats 7." More