Penske Chevrolet Of Cerritos - Service Center

The service department is first rate, very quick and efficient. They are experts at quickly processing customers through the system and you are never left wondering the status of your repairs. Keep up t efficient. They are experts at quickly processing customers through the system and you are never left wondering the status of your repairs. Keep up the great work! More

I had a great experience; I was happy with the result of my service, this was our first time here and we'll be back for all future services. My issue was not resolved, but I know my service advisor will mak my service, this was our first time here and we'll be back for all future services. My issue was not resolved, but I know my service advisor will make things better for us on our next visit. Thank you from the Martinez Family. More

Penske Chevrolet staff worked with me and did a very good job of maintenance on my vehicle. Also, the staff helped me to redeem Chevy Reward points to help me, as a retiree to save money on the cost of my o job of maintenance on my vehicle. Also, the staff helped me to redeem Chevy Reward points to help me, as a retiree to save money on the cost of my oil change More

I haven't had much experience with maintenance, but what I have had they have not disappointed me. Communicative and helpful what I have had they have not disappointed me. Communicative and helpful More

On Memorial day my wife and I Purchased a Chevy Silverado 1500 ZR2 Bison. The total price was about 100 thousand. We went at first and spoke to someone whom gave us a card and told them we would be back afte 1500 ZR2 Bison. The total price was about 100 thousand. We went at first and spoke to someone whom gave us a card and told them we would be back after checking out Toyota. When we came back I unintentionally asked for some other person to open the truck up so I can see. The new person I spoke to and the older one had an argument over getting my car keys for the trade in of my other truck and made me decide whom to give the keys too and give them commission. Since I was partially to blame I gave the authority to the first man I spoke too. The 2nd man went inside and started yelling and getting up set at people and the manager about the situation. I disliked that because my wife was inside with our 2 year old son waiting and my son got scared. After all said and done it felt like forever to get the car, credit check, financing and paper work ( Not sure if intentional so they could say I was getting a good price ) Hard to entertain a 2 year old boy during 5 hours. My wife is a Nurse and I am a veteran and they gave us a small discount of maybe 500 dollars. Lastly my biggest complaint was that after we finalized the sale. The lady who did the paper work told us we would have car insurance full coverage for 15 days. It ended up being a lie as they cannot insure a car more than 80,000 and ours was over. We called our insurance whom was closed. The next day our insurance had their system down and couldn't insure us. I ended up having to find another insurance company that could get us insured right away because we didn't want to have a 100,000 car get damaged with no coverage. So The dealer let us drive a few days uninsured and made it such a hassle for us and made my son cry. They even promised us if we gave a 5 start review after the sale we would get 15 days of free auto insurance which was a lie. Overall A bad experience. I bought my Colorado there before and might have to consider another dealer. I wouldn't be surprised if they reach out to me and say give us 5 stars and we will give you an oil change promise, and not make your child cry. More

The turn around for fixing my car was faster than the ohter 2 dealership that I have previously dealt with even with appointment schedule for check engine light on. Edith was great on checking on me for ohter 2 dealership that I have previously dealt with even with appointment schedule for check engine light on. Edith was great on checking on me for my appointment. Felipe was excellent from the beginning to end. Said I would get my car back in about 2 days maybe 3 the latest. After had gave him the ok to replace my turbo and catalytic converter. Got a call back the next day that my car was ready for me to pick up. Great job to him and the shop for making it happen so quickly.. More

Great service great customer service! Richard in service is always very nice and helpful taking care of all your needs Richard in service is always very nice and helpful taking care of all your needs More

They found the source of the problem and did the work to fix the problem. Now I can drive my vehicle without seeing service notifications pop up on my dash. Thank you fix the problem. Now I can drive my vehicle without seeing service notifications pop up on my dash. Thank you More

It would have been nice to have my vehicle run through the car wash. I would have liked to have the service advisor ask about my rewards points. Had I not asked, he probably would have charged me the $75 the car wash. I would have liked to have the service advisor ask about my rewards points. Had I not asked, he probably would have charged me the $75 I wound up applying to my service. I also had oil/fluid that dripped from my frame on to my driveway. It should be wiped down before being handed off to the customer. More