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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
628 Reviews

628 Reviews of Penske Chevrolet Of Cerritos - Service Center

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July 31, 2024

The Service department it’s the worst I’ve ever experienced, lack of communication, training More

by ROXY1968.YS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Martinez
Aug 02, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos. I would like the opportunity to discuss your overall experience with our Service Department and the quality of communication you encountered. Please reach out to me directly. I look forward to hearing from you. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 29, 2024

The service department was very unhelpful. The story is too long to explain through text however I hope I never have to deal with this dealer again. More

by andrewhern1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania Barnes
Jul 30, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your recent visit with our Service Team regarding the level of customer care you experienced. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos. I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 27, 2024

I've been coming to this dealership for many years and this is the first car I've ever had all of my services done on at a dealer.. I must have gotten lucky because my 2015 Camaro is the best car I've eve More

by G8883LAPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Service Department
Jul 27, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for your kind words and continued trust in our services at Penske Chevrolet of Cerritos. We're glad to hear your 2015 Camaro is running well and that you're pleased with the genuine parts we use. Your peace of mind is very important to us.

July 27, 2024

Adrian from the service department treated us with kindness and respect. He listened to what we had to say and, after the service staff looked into the issue, explained fully what the findings were. More

by JLUKJANIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Jul 27, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for sharing your experience with our team. We're pleased to hear they treated you well and kept you informed throughout the process. Best wishes from Penske Chevrolet of Cerritos!

July 27, 2024

Service advisor Richard was very professional and prompt with the service kept me informed of progress More

by SSWRIGHT83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Cerventes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for sharing your positive experience with our team at Penske Chevrolet of Cerritos. We're glad to hear the service met your expectations. We look forward to assisting you again!

July 26, 2024

My worst experience at that dealership, they have a terrible, horrible service, especially Shania Barnes and David Canche. More

by MMURGUIA773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania Barnes
Jul 28, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you to learn more about your experience with our staff. Can you please reach out to me directly? I appreciate your time! Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 25, 2024

car was ready earlier than expected. We got a phone call and came right back to pick up car More

by katedenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayda Alnimri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Penske Chevrolet Of Cerritos responded

Glad it worked out for you at Penske Chevrolet of Cerritos. Safe driving.

July 25, 2024

The best service in town. My truck was on time, and the results were better that I expected. Thank you. More

by GASAPLASTICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICHARD ASCENCIO
Jul 25, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for the kind words. We're glad to hear your truck service exceeded expectations. All the best from Penske Chevrolet of Cerritos!

July 25, 2024

I was greeted and taken care of in a timely manner. They George was very helpful and friendly More

by LOISMRHODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Cerventes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Penske Chevrolet Of Cerritos responded

Glad to hear you were well taken care of at Penske Chevrolet of Cerritos. Our team appreciates your feedback.

July 24, 2024

I have already addressed my concern in an Other survey Received previously. I have Nothing no ore to add. More

by zmanbbb
Recommend Dealer
No
Employees Worked With
Daniel Medina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barun Afkhamnejad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Garcia
Jul 25, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your experience with us. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

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