Penske Chevrolet Of Cerritos - Service Center

truck door repair i took my truck in to have the door repaired and they broke off my door handle . they had my truck 2 weeks and I complained to the manager, Inez. She i took my truck in to have the door repaired and they broke off my door handle . they had my truck 2 weeks and I complained to the manager, Inez. She said they were having problems ordering the handle THEY BROKE!!! So I took my truck back and they were going to call me when they got the handle in>>>>3 weeks later and no call from them.... THEIR SERVICE AND THE WAY THEY TREAT CUSTOMERS STINKS More

Service Miguel Conrique Of the service department was pretty sessional and efficient. He deduced right away that my turbo had failed and got me set up with a Miguel Conrique Of the service department was pretty sessional and efficient. He deduced right away that my turbo had failed and got me set up with a rental car at no additional charge since he had to order the part. He kept me updated with the cars repair progress and at no point in time did I feel worried. More

I bought a new Cruze from this dealer, which was by the way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Mic way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Micheal Carter. When I drove there on time, Micheal wasn't there. A girl called him and apparently he couldn't come, and she told me anyone at the service office can help me. I ended up "helped" by a young man whose name I didn't even get. I showed him the noise from my car, he listened for 1 second and told me that's normal, all Cruzes make that noise. Obviously not! I drove another Cruze before, which was perfectly fine. Then he changed his words and told me different Cruze makes different noise, but still the noise from my car is normal. He didn't even bother to open the hood and check where the noise was coming from. He saw me not satisfied and said "Your car is completely normal, OK!" and went back to his office, leaving me out there! All he was trying to do is to get rid of me. CHERISH LIFE, STAY AWAY FROM THEIR SERVICE OFFICE! More

went to get a car service!! my story was too long to say it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that s it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that same night, headed to work, my car got broken down on me at d freeway!! called tripleA towed it home. was late to wrk n all. following day, called this place to get it checked since got it serviced thre d other day. sucked to say, nobody wants to talk to me. ignored my call. service manager hunged up on me!! i was tired and pissed, ddnt sleep at all since i work graveyard shift!! so i called SIMPSON CHEVY at garden groove. told them my problem. they wre so nice and very accomodating. towed my car from home to their place. FYI:! WHEN THEY CHECK MY CAR, FOUND OUT PENSKE CHEVY AT CERRITOS DID NOT *PUT OIL IN IT*!! xxx!! who does that?? (STUPIDS) right? so now SIMPSON CHEVY has to fix it for me!! il cont my nxt review after i get it fixed!! sure theres going to b a court hearing for this!! jus watch. More

TRUCK STOPPED RUNNING TOWED IN. i CALLED AND SPOKE TO BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK @ 6:00PM ON THURSDAY NIGHT DROVE 1 1/2 MILES AND TRUCK DIED AGAIN. VEHICLE TOWED BACK TO DEALER THAT NIGHT. SERVICE MAN WAS OFF ON FRI.,SAT,AND MONDAY NO ONE WORKED ON MY VEHICLE. SERVICE AMANGER DAN PROMISED ME ON SAT THAT SOMEONE WOULD WORK ON IT MON BUT THE VEHILCE WAS NOT TOUCHED. HAD VEHILCE TOWED OUT OF THAT PLACE ON TUESDAY MORNING TO A DIFFERENT DEALER WHO CALLED ME AFTER 4HRS AND TOLD ME THE PROBLEM WITH THE VEHICLE. THESE GUYS DO NOT ANSWER THEIR PHONES AND THEY WILL NOT CALL YOU BACK AS THEY SAY THEY WILL. THE SERVICE PEOPLE DONT CARE ABOUT THE CUSTOMERS AND I WILL NEVER GO BACK TO ANY PENSKE DEALER AGAIN AND WILL TELL ALL MY FRIENDS TO NEVER GO TO THIS DEALER. More

This was my 4th Chevy dealer in Orange county and my experience until now was extremely bad in all aspects. I was not really expecting much. It was a surprisingly positive experience, Alan was a great experience until now was extremely bad in all aspects. I was not really expecting much. It was a surprisingly positive experience, Alan was a great professional and not only handled to change my sort of negative predisposition to the Chevrolet service centers to a very good one, but made me change my mind about getting rid of my Chevy Traverse definetely he & Cerritos/Penske have my loyalty as a customer. With a service dept like this, is worth to try their sales dept when it comes the time. Thanks Alan. More

traded the van in for a BMW. GM extended warranty sucks tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a cou tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a couple of times till i got to extended warranty department. person on the phone was rude all i got was a pontiac grand prix. asked for a refund for the warranty after the work was completed and traded the van in. i dont know why dealers cant call GM and say "hey this guy needs something that seats 7." More