Penske Chevrolet Of Cerritos - Service Center

During my visit for a recall, the service advisor did not offer a free 49-point complementary vehicle inspection similar to AAA. Instead of immediately suggesting a brake fluid replacement and cabin filter. offer a free 49-point complementary vehicle inspection similar to AAA. Instead of immediately suggesting a brake fluid replacement and cabin filter. More

After waiting for almost a month for the engine replacement because they sent the wrong engine, I was advised that my service van was ready. I drove it for 30 miles then the engine light came on. T replacement because they sent the wrong engine, I was advised that my service van was ready. I drove it for 30 miles then the engine light came on. The vehicle also serves to the right meaning the wheel alignment is off and finally, when I am driving it back to the dealership, it won't moved because the clutch was slipping. It will not go on reverse and had no power to move forward. I know it spent almost the same time at the dealership last time because they replaced the transmission. Sorry but I have to be honest on what is happening and how I feel. The vehicle is still in the dealership and I have no idea of what is happening because the service advisor is not good on advising or updating the customer. I tried going to other dealership for minor repairs but for some reason, bad luck always end me up in Penske Chevrolet in Cerritos. Thank you Bonito Tamase More

Great service as always ,I haven't had any issues up to this point and have been servicing both my vehicles for years this point and have been servicing both my vehicles for years More

Service was as expected and on time. They also handle a couple issues. I was not even aware of at no charge to me. Kept me informed of the process and I was able to review my invoice onl They also handle a couple issues. I was not even aware of at no charge to me. Kept me informed of the process and I was able to review my invoice online and make my payment online. Very well done! More

Very good service, very fast and excellent work. Did everything promised when we purchased the vehicle. Did everything promised when we purchased the vehicle. More

Felipe Cornejo was my contact at Penske and he told me what the mechanic found, and I said get it taken care of. He was Very Pleasant to work with. When i come back for other service I will request him. A what the mechanic found, and I said get it taken care of. He was Very Pleasant to work with. When i come back for other service I will request him. After I got my car back, I was so Pleased as it drove just like when I bought it at Penske back on 03/31/12 More

Service Department clean and welcoming. Employees were helpful The oil change took a bit longer than I would have preferred but the work was performed to standard. Employees were helpful The oil change took a bit longer than I would have preferred but the work was performed to standard. More

I am a little disappointed that Chevrolet stopped including complementary tire rotation with an oil change. They charged me extra and this is the first time in over a decade of going to Chevrolet dea including complementary tire rotation with an oil change. They charged me extra and this is the first time in over a decade of going to Chevrolet dealerships. More

Everything that was promised was done and completed even faster than promised. Very satisfied with the service center. faster than promised. Very satisfied with the service center. More

Not good at all. I had always felt that my tires were not being rotated as was stated on my past invoices. This time I marked my tires and I discovered that the tir I had always felt that my tires were not being rotated as was stated on my past invoices. This time I marked my tires and I discovered that the tires were not rotated! Told the advisor and the cost of the oil change/tire rotation was refunded. But now I question if the actual oil changes were ever done. Not cool. If you guys are doing this to me, how many other customer are you cheating??? More