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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
753 Reviews

753 Reviews of Penske Chevrolet Of Cerritos - Service Center

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July 12, 2023

It was fast and easy to choose a car nice cars in side to see More

by Kevin solano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayda Alnimri
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Penske Chevrolet Of Cerritos responded

Hi Kevin. We are happy to read that you had a fast and easy car-buying experience here at Penske Chevrolet of Cerritos. Thank you for your excellent review, it was a pleasure to do business with you. We hope to see you back in the future.

July 08, 2023

Took my Silverado in for its usual maintenance. When I handed over my truck to be serviced I got it back dirty on the inside. The drivers side floor mat had a big grease shoe print on the floor mat More

by JAMESMCMULLEN555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayda Alnimri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Cerventes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the condition you have shared regarding your Silverado after your recent service visit. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 08, 2023

Great service! ! Since 2018 they have done a great job on working on my car More

by BECERRIL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayda Alnimri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shania, Barnes
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Jul 08, 2023 -

Penske Chevrolet Of Cerritos responded

Thanks for continually trusting our Service Team with the needs of your vehicle. We hope to continue providing you with great care and experiences here at Penske Chevrolet of Cerritos.

July 06, 2023

I enjoyed the dealership because it was very clean, the staff was friendly, and they had a section for children. More

by DEVRISHELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thanks so much for this great review! We are so happy to know our clean facilities, friendly staff, and wide section for children made your visit great. Come see us again here at Penske Chevrolet of Cerritos!

July 05, 2023

The service guy wrote up everything I asked him to and he also checked some other things I asked him to check, good job. More

by ROLEX24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Adrian M.
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Jul 06, 2023 -

Penske Chevrolet Of Cerritos responded

We are glad you enjoyed great customer service working with our Service Team at Penske Chevrolet of Cerritos. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

July 05, 2023

Manager and salesman were extremely helpful and friendly making sure everything was working and we knew how to use features of the car and the app More

by TRAVELWITHSHEREE
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

Penske Chevrolet Of Cerritos responded

We are excited to read that our Sales Team was helpful and friendly ensuring you had a great experience. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Penske Chevrolet of Cerritos.

July 04, 2023

I paid $1500 They forgot to add windshield fluid . And waited there all day . Also when I arrived : the advisor wasn’t so happy or sound with good customer service More

by SIFUENTES.SPRINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jul 05, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about the level of customer service you received from our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

Jul 05, 2023 -

SIFUENTES.SPRINT responded

Okay he suggested that waiting wasn’t a good idea Right off the bat when I arrived And that Tires for my car weren’t available that they had to pick them up from elsewhere And then the coffee machine expired that day 6/30/23 Why do I have to buy coffee Honda and Hyundai do it for free And the gossip of the employees and sitting on top of desks Not cool not s good image

July 04, 2023

After waiting 2 weeks for repair , picked up car all dusty with evident scratch in the front of the car . More

by LUPOCRISTIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania
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July 04, 2023

I live closer to three other Chevrolet dealers, but I go out of my way to come to Penske because of Luz’s excellent customer service. More

by KARDO01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz
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Jul 05, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for kindly leaving us this great five-star review of how excellent our customer service is from our amazing Service Team here at Penske Chevrolet of Cerritos. We appreciate your loyalty and your business to us.

July 02, 2023

Thank you Adrian and the Penske team everything nice and smooth and we didn’t have any problems and will be waiting for our 30,000 mile check up next year! More

by GREENROOM.STUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez did an excellent job!
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Jul 04, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for taking the time to leave a positive rating and review for us at Penske Chevrolet of Cerritos. We are happy our Service Team was able to assist you with a 30K check-up for your vehicle. We thank you for your business.

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