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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
753 Reviews

754 Reviews of Penske Chevrolet Of Cerritos - Service Center

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August 04, 2023

Delivered truck on a Monday and received it back on Wed, you did a great job fast and efficient More

by james@actionfiresystems.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
Report | Print
Aug 05, 2023 -

Penske Chevrolet Of Cerritos responded

We are so thrilled to have your great five-star review of your visit here at Penske Chevrolet of Cerritos. Thank you for your trust in our Service Team to work on your truck and have it ready for you in a timely manner. It pleases us to read that our team did a great job and provided you with fast and efficient service. Thank you for your business and we are always here to help.

August 03, 2023

Took almost (2 hours) to reach someone an hour after we turned the car in for recall. Wanted to add an item for them to look at. (rear washer). Ended up going thru sales dept who kindly walked over to th More

by LAURABILODEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not applicable
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August 02, 2023

David took care of me. Excellent customer service always a pleasure. Oil change was fast and efficient. More

by AMANDACAMPANALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Canche
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Aug 03, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thanks so much for this glowing review! It is so great to know our Service Team was able to help you with your oil change in a quick and efficient manner. Providing excellent customer service is always our top priority here at Penske Chevrolet of Cerritos. Feel free to visit us again for any of your future vehicle needs.

July 31, 2023

I think the service has definitely gotten worse and opposed to 4 years ago. They never used to try and hustle me as opposed to now . More

by ADRIANALCOSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your recent experience with our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 29, 2023

Gone are the days of stellar service. I remember getting an overall report of how my vehicle was regarding overall service needed. Now there is no car wash and no car covers to help pro More

by CHAVOMADRIGAL222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Felipe Cornejo
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Jul 31, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss the level of care you received from our Service Team for your vehicle's oil change. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 20, 2023

Great customer care from sales to service. I would definitely recommend Cerritos Chevrolet to friends and family. More

by gonzalesj13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Davidson, Mack Alsabbagh
Report | Print
Jul 20, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Sales Team. We hope to work with you more in the future here at Penske Chevrolet of Cerritos. We thank you for your recommendation.

July 20, 2023

Shania B. Was excellent but the mechanics broke my drive switch, drive switch was on the floor very careless also dirty hand prints all over my car inside and More

by ANGIEPAREDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania B
Report | Print
Jul 22, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, We take customer feedback very seriously here at Penske Chevrolet of Cerritos. I would like to discuss your concerns regarding your recent service visit and the cleanliness of your vehicle. Please reach out to me with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 20, 2023

I dropped off my car(2023bolt euv) because i had message saying service heater. They called me to pick it up and said it was fixed by replacing heater pump. The message started coming back next day. I ha More

by denishshah1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luz Aparicio
Report | Print
Jul 21, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the heater pump replacement performed by our Service Team on your 2023 Chevrolet Bolt EV. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 19, 2023

David was a pleasure to work with - professional and excellent followup. I always have enjoyed the staff. Keep up the great customer service More

by RH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David - service department
Report | Print
Jul 19, 2023 -

Penske Chevrolet Of Cerritos responded

We are so grateful for this spectacular rating. Our team always strives to provide excellent and professional assistance. Come back and see us at Penske Chevrolet of Cerritos anytime.

July 19, 2023

Good. Fast knigabal about the problem with the 2014 malibu and fixed itthank you.out More

by CASSATL
Recommend Dealer
Yes
Employees Worked With
service writer.
Report | Print
Jul 20, 2023 -

Penske Chevrolet Of Cerritos responded

We are excited to have you as a valued customer and receive your five-star review. It is wonderful to learn you had a positive and timely visit with our Service Team here at Penske Chevrolet of Cerritos. Our team looks forward to being of service to you again for any auto-related needs.

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