Penske Chevrolet Of Cerritos - Service Center

2 days for a battery replacement. Never got status updates always had to reach out ourselves to find anything out. When we went to pick up we were just tossed the keys and told to sig Never got status updates always had to reach out ourselves to find anything out. When we went to pick up we were just tossed the keys and told to sign paperwork. Never given an explanation on what or why this happened to the brand new truck. Only when we asked were we given an answer that was said with an attitude and condescending tone. Sad since we bought the truck here and thought we would be treated good since we spend money here on multiple occasions . But instead we’re treated like a problem. Not coming back here again will take to 1 of the many dealers in the area. More

Fast good service. While the expected time is three hours, service done in only 1.5 hours While the expected time is three hours, service done in only 1.5 hours More

Fastest service I had for the first time. I’m glad the website finally works to schedule an appointment. This place use to wash the car after the service but no longer does. I’m glad the website finally works to schedule an appointment. This place use to wash the car after the service but no longer does. More

Great Dealer! Amazing staff Service 5 Stars ⭐️ They were quick and easy go to Penske Chevrolet Cerritos Amazing staff Service 5 Stars ⭐️ They were quick and easy go to Penske Chevrolet Cerritos More

Previous experience with other dealerships, they would was vehicle after service and are more kind and friendly. was vehicle after service and are more kind and friendly. More

Great job and getting warranty to cover repairs. Easy drop off and pick up with concerns. Easy drop off and pick up with concerns. More

The part needed took over a week to arrive and no courtesy ride. Two trips but service and employees were good. courtesy ride. Two trips but service and employees were good. More

Excellent service from all the staff. From my phone inquiry up to the closing of the deal. They are all great. From my phone inquiry up to the closing of the deal. They are all great. More

Service lady’s customer service skills left a lot to be desired. She was actually a bit rude and wouldn’t answer my questions. All she was focused on was her iPad. Also, the systems don’t seem to commun desired. She was actually a bit rude and wouldn’t answer my questions. All she was focused on was her iPad. Also, the systems don’t seem to communicate with each other. I received several letters and emails regarding 2 recalls asking me to bring the car in, but when I show up the service lady didn’t seem to acknowledge the recalls. Another example: I made an appointment. Then, due to excessive traffic, I had to remake it for later, but she couldn’t see either appointment in her iPad. All very strange, leading me to feel not at all confident about the place, its organization and professionalism. More

Delivered truck on a Monday and received it back on Wed, you did a great job fast and efficient you did a great job fast and efficient More