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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
628 Reviews

628 Reviews of Penske Chevrolet Of Cerritos - Service Center

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August 13, 2024

$250. 00 service labor rate. You'er xxxxx crazy. You'll never see me again. Your mark up on parts 7 times is a rip off.too. I can buy the exact Delco part f More

by Milt3124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor was a nice fellow and generally agreed with me that your service is beyond reasonable, he also just shook his head about part cost.
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Aug 20, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Please know we take your feedback very seriously. I would appreciate the chance to speak with you to discuss your recent experience with our Service Team regarding the price for services. You can reach out to me at your earliest convenience so we may discuss this further. I look forward to speaking with you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 12, 2024

I was in for 15k service. Service was very good. I will return for 22.5k service. More

by Wetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Canche
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Aug 12, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for trusting Penske Chevrolet of Cerritos with your 15k service. We're glad to hear that you're satisfied. We look forward to serving your 22.5k needs soon!

August 10, 2024

Smooth transaction to purchase a new chevy Silverado. Great customer service. Thank you Cerritos Chevy Dealership. More

by mikemccalment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for your kind words. We're glad to hear about the smooth transaction and great customer service at Penske Chevrolet of Cerritos. Wishing you many happy miles with your new Chevy Silverado!

August 05, 2024

Shania was great, thank you. Made it simple and explained everything. Great team all around More

by GUSTAVOVLOBOS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
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Aug 06, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for your kind words about our team at Penske Chevrolet of Cerritos. Glad to hear everything was made simple and clear. Wish you all the best!

August 05, 2024

I waited 3 1/2 hours for them to bring a quart of oil and still wasn’t done till almost an hour after. I had also expressed that my windshield wiper water tank seem to be not full because it wasn’t working t More

by jimmy68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania
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August 04, 2024

The dealer had several add-ons that were not included in the MSRP that they insisted were non-negotiable More

by Greenapple
Recommend Dealer
No
Employees Worked With
Amir
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Aug 05, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your review about your recent visit with our Sales Team here at Penske Chevrolet of Cerritos and would like the opportunity to discuss your feedback regarding the price of a vehicle. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 03, 2024

Service dept failed to fix the problem, they always insisting nothing wrong with it, bur sensors not working, they always rely on computer , they dont want test drive and check the problem More

by ARJAYBEE0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 05, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your recent visit to our Service Department regarding the sensor on your vehicle. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 02, 2024

Fast turn around, efficient, trustworthy. Very detail in their inspection of the vehicle. Great service. More

by Miguel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
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Aug 02, 2024 -

Penske Chevrolet Of Cerritos responded

Thanks for your kind words. We’re glad to hear you appreciated the detailed inspection and efficient service at Penske Chevrolet of Cerritos. Wishing you well!

August 01, 2024

Excellent and quick service, easy in n out of dealer. Technician was able to explain services car needed More

by nfuentez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Penske Chevrolet Of Cerritos responded

Thanks for sharing your experience at Penske Chevrolet of Cerritos. We're glad our team could assist you efficiently. Take care!

August 01, 2024

Andrea was the best service agent. I’ve been going there for over 10 years and never had the service he provided. More

by GBFAMILY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea service department
Report | Print
Aug 02, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your loyalty and are glad our team provided exceptional service. Thank you for choosing Penske Chevrolet of Cerritos.

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