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Penske Chevrolet Of Cerritos - Service Center
Cerritos, CA
754 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
754 Reviews of Penske Chevrolet Of Cerritos - Service Center
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October 29, 2023
Super great dealership , Brian Anderson Helped us out. Super great customer service definitely would recommend! Super great customer service definitely would recommend! More
by ashley
Verified CustomerEmployees Worked With
October 29, 2023
App didn’t work. Stood in bay waiting to be helped. Walked inside and was advised to wait by car. Another five minutes passed. Once helped, very good care. Stood in bay waiting to be helped. Walked inside and was advised to wait by car. Another five minutes passed. Once helped, very good care. More
by CK047
Employees Worked With
Name unknown
October 28, 2023
Service manager Felipe Cornejo assisted me with professionalism, courtesy and efficiency. I highly recommend him and this dealership's service department. professionalism, courtesy and efficiency. I highly recommend him and this dealership's service department. More
by guillaumedel2
Employees Worked With
Felipe Cornejo
October 28, 2023
Service advisor was very helpful, listened to my concerns, and kept me updated on status of vehicle. Work was done correctly, and delivered on time as promised. concerns, and kept me updated on status of vehicle. Work was done correctly, and delivered on time as promised. More
by SKESQUERRA
Employees Worked With
Adrian Martinez
October 26, 2023
My overall experience with this dealership was not positive, but my experience with some individuals was great. I ordered a car in July 2023 and literally never received updates. I would call periodic positive, but my experience with some individuals was great. I ordered a car in July 2023 and literally never received updates. I would call periodically and sometimes the person I was working with would pick up and look at the status, but many times I’d be told I’d get a call back that never came. 3 months go by and I ask if the car is ever coming. I’m told it will. However, the electric vehicle credit I was hoping to access was close to expiring so I needed the car soon. They said they could save one on the lot for me… but that one was quite a bit more expensive than what I ordered. And I had to get it soon or they’d sell it to someone else. All in all, not a great experience. At the end of it all, the dealer did knock off a bit of the price and throw in a few things, but only after many calls to bosses and managers and the whole slew. It was not the best experience, but I do recognize that the manufacturer is separate from the dealer & 2 months into this, there was a strike. With that said, I think better communication would have been great especially since I found out that the car I ordered may never come since that model isn’t coming back in the new year. More
by T
Employees Worked With
Other Employees :
Fidel who did the finances was great!
