Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
753 Reviews

753 Reviews of Penske Chevrolet Of Cerritos - Service Center

Sort by
November 04, 2023

I was able to make a Sam’s day appointment and tie service was quick. More

by HALLER00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
Report | Print
Nov 05, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, we are glad to know that our Service Team was able to assist you in a timely manner during your visit. Thank you so much for the positive review and 5 stars. We hope to see you at Penske Chevrolet of Cerritos again in the future, and we’re glad you came in.

November 04, 2023

Facility was very clean and the service advisor Adrian Martinez was very knowledgeable, friendly, helpful, and listening to my concerns. Work was done within said timeframe. More

by SKESQUERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Report | Print
Nov 05, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thank you for taking the time to appreciate our building, and leaving us this wonderful five-star feedback. We are glad to read that our Service Team was very knowledgeable, friendly, helpful, attentive, and on time during your visit. We appreciate your business at Penske Chevrolet of Cerritos, and please feel free to reach out to us for any assistance.

November 04, 2023

I purchased the trailer package and did not receive the wire harnesses. No one seems to care. More

by mde04
Recommend Dealer
No
Employees Worked With
Anthony Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barun Afkhamnejad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer care you received from our Sales Team regarding the wire harnesses you purchased with your trailer package. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 31, 2023

My car was serviced without appointment and the work was done fast, very knowledge and helpful people. More

by Hector_galeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Report | Print
Nov 01, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for this fantastic five-star review! We are thrilled our Service Team was knowledgeable and helpful while providing quality services in a timely fashion. Please reach out to Penske Chevrolet of Cerritos if we can be of any further assistance.

October 31, 2023

The lady who helped me was wonderful , she was polite and professional. I should have got her name More

by Y2TIGHT2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Nov 01, 2023 -

Penske Chevrolet Of Cerritos responded

Hi! We are so pleased that you had a positive experience with Penske Chevrolet of Cerritos. Thank you for your feedback regarding the politeness and professionalism of our team.

October 31, 2023

My experience walking into this dealership was amazing, was helped immediately and greeted with a smile. The person that helped me was great, straight to the point and got me in and out. Definitely going b More

by Agustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz
Report | Print
Nov 02, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, we're glad you're happy with the way we do business here. It is pleasing to know that our team was great to work with and got you in and out. Your business is valued and we hope you continue to choose Penske Chevrolet of Cerritos.

October 31, 2023

Well I always go thru Adrian, he makes my Appts. clearly explains all the service work I need, the pricing etc. and if I have a discount with my mailings for service he makes sure I get it... More

by GOLFER_HAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Report | Print
Nov 02, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thanks for sharing this five-star review with us. We're happy to know that our Service Team was efficient and thorough during your service visit. Should you need anything, please don't hesitate to reach out to us at Penske Chevrolet of Cerritos.

October 29, 2023

Great customer service, very professional and friendly. Would definitely recommend to anyone. Explained all the work needed to be done. More

by CARLOSMONARRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - don’t remember name
Report | Print
October 29, 2023

I left the dealership overwhelmed and stressed the person that helped said a truck I purchased 3 months ago needs mayor repair and she was not trying to help me at all More

by NERIDAGARCIA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sheina Barnes
Report | Print
Oct 30, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the assistance our Service Team provided you for the repairs of your new vehicle. Please send me an email with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 29, 2023

Super great dealership , Brian Anderson Helped us out. Super great customer service definitely would recommend! More

by ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Penske Chevrolet Of Cerritos responded

Ashley, thank you for your recommendation, kind feedback, and for choosing Penske Chevrolet of Cerritos! We're happy we could help and ensure you had a great customer service experience. Please let us know if you have any additional questions about the services you received.

1
...
41
42
43
...
76