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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
753 Reviews

753 Reviews of Penske Chevrolet Of Cerritos - Service Center

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November 27, 2023

It was very disappointed to see that I took the car for service they had it for almost 2 days and the car was not even washed, my service bill was more than $1,700.. dollars you would have thought they wou More

by Emilysakez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe
Dec 02, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to discuss the price of the repairs performed by our Service Team, as well as the overall level of customer care that you received. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

November 26, 2023

The service was very quick and professional. I wanted to add I left my wallet behind and Shania Barnes found it and called me up to come back to get it. I was so thankful for that. More

by Blestif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
Nov 26, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for the positive feedback about our quick and professional services at Penske Chevrolet of Cerritos. It's important that we take good care of valuable belongings like wallets on premises. Your gratitude is much appreciated.

November 26, 2023

They honored the online coupon from Penske Chevrolet, saved me money, thank you great service More

by FERNANDO_RICARIO_1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept on 11/25
Nov 26, 2023 -

Penske Chevrolet Of Cerritos responded

We're glad the online coupon was useful for you at Penske Chevrolet of Cerritos. Your satisfaction with our service is our top priority. Thank you for recognizing our efforts.

November 26, 2023

Great customer service Adrian service advisor is always so pleasant.. He’s knowledgeable and answers all my questions.. every time I get my car serviced I wait for it he always gives me updates and doesn’t More

by LOMBERAMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrián service advisor
Nov 26, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback about our service advisor at Penske Chevrolet of Cerritos. We're glad his knowledge and attention to customers during car service are well received. Your satisfaction is very important to us, thank you for sharing.

November 23, 2023

It was a good and quick wait time. I just didn’t like the wait for a service manager to come out and help me More

by ANDRESRAMOS7575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 01, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, We are glad to see that our team here at Penske Chevrolet of Cerritos provided you with prompt service. If you would like to discuss your feedback regarding your recent visit or interactions with our team, please feel free to contact me directly. Best regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

November 21, 2023

Quick, timely, courteous, At least this wasn't a waste of my time. The office isn't helping to rectify my registration issues, which they know about. All that is being done is, me being strung out until a la More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Means
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No longer at the company.
Nov 22, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, we appreciate your review. It is gratifying to know that our courteous Sales Team was timely and quick while assisting you with your needs. Please feel free to reach out to me to further discuss your vehicle's registration. Take care. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

November 20, 2023

I’d like that I can schedule an appointment right away the only thing is sometimes the wait is long considering I have an appointment More

by PATSYRAMOS358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
Nov 21, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thank you for your positive review and feedback. We're glad to learn that it was easy for you to make an appointment with our Service Team. We hope you continue to choose Penske Chevrolet of Cerritos for all your automotive needs.

November 19, 2023

It was super easy to book my appointment and the service was fast, comfortable waiting area. More

by K_LARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, we appreciate your positive review. It brings us joy to learn that it was easy to book an appointment and that you were comfortable while waiting in our accommodating waiting area. If you ever have any future needs, we are always here to help at Penske Chevrolet of Cerritos.

November 16, 2023

Adrian Martinez excels in customer satisfaction and relaying updates and news pertaining to your vehicle. Definitely made me feel at ease in a stressful situation. More

by SEZATEMARCOS
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Nov 16, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for taking the time to leave this wonderful review for our Service Team. We are honored to know you felt at ease receiving news and updates on your vehicle. Please let us know if you have any additional questions or concerns, and thank you for choosing Penske Chevrolet of Cerritos.

November 16, 2023

Nice car for sale! Everyone polite. Only thing was the salesperson never took me through the car and as a result later found there was a problem with Onstarr which resu More

by jameskents127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amin
Nov 17, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thank you for your positive review and feedback. It is pleasing to know that our Sales Team was helpful and did a great job addressing your concerns with your new purchase. For any additional assistance, please feel free to contact us anytime at Penske Chevrolet of Cerritos.

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