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Penske Chevrolet Of Cerritos - Service Center
Cerritos, CA
630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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630 Reviews of Penske Chevrolet Of Cerritos - Service Center
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Verified Customer
August 10, 2023
Previous experience with other dealerships, they would was vehicle after service and are more kind and friendly. was vehicle after service and are more kind and friendly. More
by PATTYLOVE6107
Employees Worked With
August 06, 2023
Excellent service from all the staff. From my phone inquiry up to the closing of the deal. They are all great. From my phone inquiry up to the closing of the deal. They are all great. More
by ALVAREZHKC
August 05, 2023
Service lady’s customer service skills left a lot to be desired. She was actually a bit rude and wouldn’t answer my questions. All she was focused on was her iPad. Also, the systems don’t seem to commun desired. She was actually a bit rude and wouldn’t answer my questions. All she was focused on was her iPad. Also, the systems don’t seem to communicate with each other. I received several letters and emails regarding 2 recalls asking me to bring the car in, but when I show up the service lady didn’t seem to acknowledge the recalls. Another example: I made an appointment. Then, due to excessive traffic, I had to remake it for later, but she couldn’t see either appointment in her iPad. All very strange, leading me to feel not at all confident about the place, its organization and professionalism. More
by CPDASILVA
Employees Worked With
Service Lady - I do not know her name
August 03, 2023
Took almost (2 hours) to reach someone an hour after we turned the car in for recall. Wanted to add an item for them to look at. (rear washer). Ended up going thru sales dept who kindly walked over to th turned the car in for recall. Wanted to add an item for them to look at. (rear washer). Ended up going thru sales dept who kindly walked over to the repair area and had someone call me. Terrible customer service. More
by LAURABILODEAU
Employees Worked With
not applicable
July 31, 2023
I think the service has definitely gotten worse and opposed to 4 years ago. They never used to try and hustle me as opposed to now . opposed to 4 years ago. They never used to try and hustle me as opposed to now . More
by ADRIANALCOSER
Employees Worked With
