Penske Chevrolet Of Cerritos - Service Center

I, unfortunately, have had my fair share of frustration when working with this dealership. From when I originally purchased the vehicle as a CPO, and there were some issues that were present prior to purch when working with this dealership. From when I originally purchased the vehicle as a CPO, and there were some issues that were present prior to purchase, to this most recent visit. During this visit specifically, I came in for an LOF and tire rotation, I added a concern for the keys to be reprogrammed to the vehicle, which were addressed. After waiting for some time, I was partnered with asking about where my key for my locking lights was, I informed them I had not used it since purchasing the vehicle but believed it could be found in the glovebox of the vehicle. I was informed they checked and it wasn’t there, I had my service prior completed at a different dealer, so naturally, I called them asking where they would put it after use, and they stated, “we would put it back where it was, but typically we use our shops master set to do the work”. I was told the rotation would not be completed because of the missing key. After waiting even more time after that for the work to be completed (I believe we ended up waiting roughly 4 hours), we left in the vehicle. On the way out, my wife looked through our glovebox and to our surprise, we found the wheel lock key! Not only was it frustrating that the wheel lock key was easily located, but on the paperwork it stated I was quoted/recommended to replace the air filters in the vehicle and I had declined the work, but it was never communicated to me. More

Adrian was very helpful and had my car ready in less than then time I usually have to wait then time I usually have to wait More

Wait time too long and no communication or updates on wait times even if appointment is made. wait times even if appointment is made. More

Service is good but they forgot to put the oil cap back so I got to stop because burn oil fumes at the middle of the freeway this is the second time In this dealer so I got to stop because burn oil fumes at the middle of the freeway this is the second time In this dealer More

I come here for the service Luz provides, very informative and attentive and kept me updated informative and attentive and kept me updated More

They were pretty fast and professional I can always be back with you. Thanks a lot. back with you. Thanks a lot. More

I had a great experience I was in and out in a timely manner. People were very helpful and friendly. manner. People were very helpful and friendly. More

The advisor understood the issue and explain beginning finds and kept me advised thru text finds and kept me advised thru text More

Great service and great price with the coupons. Excellent customer service. 👌🏿 adrian great service agent 👌🏿 Excellent customer service. 👌🏿 adrian great service agent 👌🏿 More

It was very disappointed to see that I took the car for service they had it for almost 2 days and the car was not even washed, my service bill was more than $1,700.. dollars you would have thought they wou service they had it for almost 2 days and the car was not even washed, my service bill was more than $1,700.. dollars you would have thought they would at least wash it.. More