Penske Chevrolet Of Cerritos - Service Center

I had a great experience with the people at the Penske Chevrolet of Cerritos thanks Chevrolet of Cerritos thanks More

Two hours and fifteen minute wait for an oil change is way to long. Employees were stressed out since there wasn’t enough help which made the customer service experience not as great as it could of been. way to long. Employees were stressed out since there wasn’t enough help which made the customer service experience not as great as it could of been. No stickers for to put on your windshield for next service. Overall it was an average experience. More

Felipe is an amazing advisor. Has made my process easy throughout the past 4 months. Has made my process easy throughout the past 4 months. More

Shania is great. She has always been friendly and helped me figure out the best approach to my trucks maintenance. The service has always been quick. She has always been friendly and helped me figure out the best approach to my trucks maintenance. The service has always been quick. More

Whenever I called Adrian Martinez, he was always seemingly at lunch. I understand if you people do not have the part and it is on back order but do not pressure me into taking a car back that is not seemingly at lunch. I understand if you people do not have the part and it is on back order but do not pressure me into taking a car back that is not fixed and is dead. There was no communication about when I would be getting my car back and when the part would be arriving. I asked for phone calls but there was nothing except text messages. Even though I was given a rental later, I had to really annoy Chevy to get one when I should have been given a rental as soon as it was obvious that I would not be getting my car back any time soon. Especially since my car is under warranty and I should not have been left without a car for WEEKS. More

Servies is OVERPRICED, I had to take it elsewhere, however, I LOVE Adrian Martinez, he is a joy. however, I LOVE Adrian Martinez, he is a joy. More

I have to call/left message 3x for an update, she insisted for me to pay a part I didn’t order, insisted for me to pay a part I didn’t order, More

This vehicle we were purchasing for our granddaughter. We could have bought a vehicle from numerous places for better prices and mileage, but wanted a reputable dealership that we thought would give the v We could have bought a vehicle from numerous places for better prices and mileage, but wanted a reputable dealership that we thought would give the vehicle a clean bill of health. Anthony the first salesperson we worked with was very nice and polite. But the information we received from the dealership was very contradictory from one person to another, and there was some deception on the part of the more senior saleperson and other staff as well. There was not a second fob, (no one disclosed that to us before we purchased), so we had to pay an extra $250 for a second fob after we found out there was only one. We purchased the vehicle, and on the way home the low tire light came on, although the tires are all good. So now we have to go to a mechanic to see if the tire sensor needs calibration. Very disappointing to purchase a vehicle and have something go wrong on the way home from our purchase. Based on all of this, we would NOT recommend this dealership to anyone. More