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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
630 Reviews

630 Reviews of Penske Chevrolet Of Cerritos - Service Center

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August 20, 2023

I have had nothing but great experiences whenever I visit Penske Chevy of Cerritos. They have always gone that extra mile to assure me the best quality of service. More

by VINCENTAMOS411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive five-star review. We strive to deliver a great experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Penske Chevrolet of Cerritos.

August 20, 2023

Compre la troca que me gusto a buen precio muy amable el vendedor nick se los recomiendo More

by jose.joseruiz85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Penske Chevrolet Of Cerritos responded

Hi Jose, thank you for your wonderful review! We are so glad that our Sales Team could help you purchase your new truck at Penske Chevrolet of Cerritos and we congratulate you on your new vehicle. Take care!

August 19, 2023

I was very disappointed with my experience at penske Chevrolet. What was supposed to be an exciting experience turned into a nightmare. I purchased a 2023 Silverado and it turned out to have transmi More

by SIGALPH287785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Cerventes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss your experience with our Sales Team for the needs of your new 2023 Chevrolet Silverado. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 19, 2023

Service was satisfactory. Prices were high as expected. More explanation was desired on maintenance items. More

by SNG_RIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Aparicio
Aug 21, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thank you for sharing your feedback and positive review. It's great to know that our Service Team does an excellent job at what they do. Should you need anything, please don't hesitate to reach out to us at Penske Chevrolet of Cerritos.

August 12, 2023

Great service. The salesperson was very helpful and we are very pleased with our car. More

by lauren38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Davidson
Aug 13, 2023 -

Penske Chevrolet Of Cerritos responded

Hi Lauren, thank you so much for your positive feedback. We are so glad that you had a great experience with our Sales Team at Penske Chevrolet of Cerritos and we congratulate you on your purchase.

August 12, 2023

Always helpful and informative. They keep their work on timlemess as well. I would refer them to my fellow Chevy owner friends. More

by JOEYSAUCEDO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 13, 2023 -

Penske Chevrolet Of Cerritos responded

Hi Joey, thank you for your kind review. We are so glad that you continue to receive informative and timely service at Penske Chevrolet of Cerritos and we would be honored to assist you with anything else!

August 11, 2023

2 days for a battery replacement. Never got status updates always had to reach out ourselves to find anything out. When we went to pick up we were just tossed the keys and told to sig More

by RACHELSCHWECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania Barnes
Aug 12, 2023 -

Penske Chevrolet Of Cerritos responded

RACHELSCHWECKE, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss the communication you received from our Service Team while visiting for your vehicle's battery replacement. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 11, 2023

Fast good service. While the expected time is three hours, service done in only 1.5 hours More

by THELMATEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
Aug 12, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for taking the time to leave us a 5-star review. We are delighted to know you had such a good and fast experience with our Service Team. Let us know if we can be of any further assistance here at Penske Chevrolet of Cerritos.

Aug 12, 2023 -

THELMATEVES responded

I hope in the future I can get my latest lease from your dealership, your service Dept is excellent though your marketing could be better

August 11, 2023

Brought the 2018 Malibu in on 7/25/23. Spent $2k then. Had to bring it back on 8/11/23 to spend another $2.4K. You think I'm happy?! More

by UMPIREONFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
Aug 12, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the care that your 2018 Chevrolet Malibu required with our Service Team. Please send me an email with your preferred contact information to discuss this further. I look forward to speaking with you soon, Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 10, 2023

Fastest service I had for the first time. I’m glad the website finally works to schedule an appointment. This place use to wash the car after the service but no longer does. More

by SEREY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 11, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for your business and feedback. We are happy to learn that you received fast service during your visit and it would be our pleasure to assist you with anything else at Penske Chevrolet of Cerritos.

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