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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
752 Reviews

752 Reviews of Penske Chevrolet Of Cerritos - Service Center

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January 11, 2024

Very professional , friendly , helpful . Helped me right away and the wait time wasn’t that long More

by QUIANNA.SIMMONS0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francia Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello Quianna, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos, and am glad to know you enjoyed your experience. However, I would like to speak with you to discuss any additional feedback you may have. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 11, 2024

Got an appointment for an oil change very easily. Price was fair however tire rotation which used to be included is now a 44 dollar charge. More

by TONYBAYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerammy Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate you choosing Penske Chevrolet of Cerritos for your oil change. It is great to hear that the scheduling process was seamless, though we understand the concern over tire rotation pricing. Values like quality and fairness guide our service offerings every day.

January 10, 2024

i bought new tires my first visit. the tech forgot to re-install my air valve stem caps. on my second visit(i had my brakes replaced), i told the service rep about it. still no step More

by MIRASALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Aparisio
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, We appreciate you taking the time to leave your review and would like the opportunity to discuss the feedback you've shared regarding your vehicle's valve stem caps. If you would like to discuss this further, please contact me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 08, 2024

Service was great, Felipe Cornejo is the go to service advisor, always does the most for his customers. Had me in and out pretty quick every time. More

by Lalo Melena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for your positive comments about the service from Felipe Cornejo at Penske Chevrolet of Cerritos. We take pride in giving all our customers a quick and efficient experience. Your feedback is valued greatly and will help us continue to strive toward these standards in the future.

January 07, 2024

Great, quick and expensive but the work was needed. I should be good for another 5 years. More

by GUYCLENDENIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Coenejo
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Jan 07, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your review. It's good to hear you found our service timely and necessary at Penske Chevrolet of Cerritos. Best wishes for the road ahead.

January 07, 2024

Pulled up the gentleman that drives the trucks to the back was very nice (older man)lady who helped get it serviced was very polite . More

by DBALANKURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Glad to hear about your positive experience with our Penske Chevrolet of Cerritos team members. Thank you for letting them assist with the servicing of your vehicle. We appreciate your rating.

January 07, 2024

Prompt and polite service. Everyone was quick to help me or answer questions. Fair price. More

by MARKNCLAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz in service
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback about the prompt customer service and fairness in pricing at Penske Chevrolet of Cerritos. Thank you for choosing us.

January 06, 2024

We were told it would cost 1500. 00 to fix the radio. We declined. Someone called us back and offered a second option for 250.00. We took it and paid the 250.00.Nothing happened! I fe More

by FERRELLFELIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luz
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January 05, 2024

Penske Chevrolet of Cerritos helps me to keep my vehicle running in top condition; and I rely on their service departments staff and their expertise in helping me to continue the maintenance to keep my vehi More

by CARMICHAELSHELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for your trust in Penske Chevrolet of Cerritos and our service department. We appreciate your reliance on our expertise to maintain the top condition of your vehicle. Your words are valued.

January 05, 2024

Felipe is always polite and professional. I go back because of him fast Service everytime. More

by IZZYHURTADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
Report | Print
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We're pleased to hear about your experiences with our fast service at Penske Chevrolet of Cerritos and our professional staff. Thank you for your positive feedback.

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