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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
629 Reviews

629 Reviews of Penske Chevrolet Of Cerritos - Service Center

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October 18, 2023

Poor customer service, unfortunately sad to say not professional. Will not call back with status. More

by EEMUNOZ12979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
October 18, 2023

I love the professionalism honestly and the way they treat people it’s always nice to go to my service on my cars. Thank you guys I have a beautiful weekend. More

by RAMIRO GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Report | Print
Oct 19, 2023 -

Penske Chevrolet Of Cerritos responded

Hello Ramiro, thanks for this glowing review! Professional and honest assistance is always valued here at Penske Chevrolet of Cerritos. We are thrilled to read that our Service Team always provides you with a nice experience. Come see us again for any of your future vehicle needs.

October 17, 2023

Great customer service. Richard was amazing and wonderful to work with. My car looked amazing when I picked it up. More

by michelle96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Oct 17, 2023 -

Penske Chevrolet Of Cerritos responded

We're so pleased to receive your perfect review and learn that you had a wonderful visit working with the Penske Chevrolet of Cerritos Team, Michelle. If you need anything down the road, please let us know.

October 17, 2023

I've been working with David in the service center who's great, but my issue is still not resolved so it's why I'm only giving the service center a 3 instead of 5 star rating. More

by NANCY.COMITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bauer
Report | Print
October 16, 2023

Great customer service, does a great job on the repair work. Very happy. Thank you More

by THOMASANDAMYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Oct 16, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate you taking the time to leave us a glowing review. It is delightful to know that our Service Team did a great job on your repair work and provided top-notch customer service. Should you need anything, please don't hesitate to reach out to us at Penske Chevrolet of Cerritos.

October 11, 2023

Took took long to finish my truck. I had to call them to find out the status of my truck. More

by MLOPEZ0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
October 08, 2023

The service was quick, the service representative was nice and professional, and the price was ok. More

by TOMEKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Oct 09, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for your feedback. We're glad to hear that you had a positive experience with our Service Team and found the process to be efficient. We strive to offer professional service at competitive prices. Your satisfaction is important to us, and we appreciate you choosing our services. Looking forward to serving you again in the future here at Penske Chevrolet of Cerritos.

October 06, 2023

Great Customer Service! Service Advisor Felipe Cornejo was friendly, knowledgeable and professional. Waiting room is spacious and clean. Highly recommend servicing vehicl More

by bschumacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo; David Driscoll
Report | Print
October 06, 2023

I don’t like the costumer service the way is communicating they are like Ruth More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service repair
Report | Print
Oct 07, 2023 -

Penske Chevrolet Of Cerritos responded

Mario, I would like to learn more about the level of customer service and communication you received from our team. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 03, 2023

Felipe Cornejo was awesome, very courteous, and professional. Service was great, and very clean waiting area. More

by Lio Suafo'a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
Report | Print
Oct 04, 2023 -

Penske Chevrolet Of Cerritos responded

Lio, it is always our pleasure to provide guests with courteous and professional assistance here at Penske Chevrolet of Cerritos! Thank you for this kind recognition of our staff and facilities, and we hope to be of assistance to you in the future.

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