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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
629 Reviews

629 Reviews of Penske Chevrolet Of Cerritos - Service Center

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October 31, 2023

The lady who helped me was wonderful , she was polite and professional. I should have got her name More

by Y2TIGHT2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 01, 2023 -

Penske Chevrolet Of Cerritos responded

Hi! We are so pleased that you had a positive experience with Penske Chevrolet of Cerritos. Thank you for your feedback regarding the politeness and professionalism of our team.

October 31, 2023

My experience walking into this dealership was amazing, was helped immediately and greeted with a smile. The person that helped me was great, straight to the point and got me in and out. Definitely going b More

by Agustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz
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Nov 02, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, we're glad you're happy with the way we do business here. It is pleasing to know that our team was great to work with and got you in and out. Your business is valued and we hope you continue to choose Penske Chevrolet of Cerritos.

October 31, 2023

Well I always go thru Adrian, he makes my Appts. clearly explains all the service work I need, the pricing etc. and if I have a discount with my mailings for service he makes sure I get it... More

by GOLFER_HAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
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Nov 02, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thanks for sharing this five-star review with us. We're happy to know that our Service Team was efficient and thorough during your service visit. Should you need anything, please don't hesitate to reach out to us at Penske Chevrolet of Cerritos.

October 29, 2023

I left the dealership overwhelmed and stressed the person that helped said a truck I purchased 3 months ago needs mayor repair and she was not trying to help me at all More

by NERIDAGARCIA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sheina Barnes
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Oct 30, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the assistance our Service Team provided you for the repairs of your new vehicle. Please send me an email with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 29, 2023

Super great dealership , Brian Anderson Helped us out. Super great customer service definitely would recommend! More

by ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Penske Chevrolet Of Cerritos responded

Ashley, thank you for your recommendation, kind feedback, and for choosing Penske Chevrolet of Cerritos! We're happy we could help and ensure you had a great customer service experience. Please let us know if you have any additional questions about the services you received.

October 29, 2023

App didn’t work. Stood in bay waiting to be helped. Walked inside and was advised to wait by car. Another five minutes passed. Once helped, very good care. More

by CK047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name unknown
Report | Print
Oct 31, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Department during your recent visit. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

October 29, 2023

Great customer service, very professional and friendly. Would definitely recommend to anyone. Explained all the work needed to be done. More

by CARLOSMONARRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - don’t remember name
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October 28, 2023

Service advisor was very helpful, listened to my concerns, and kept me updated on status of vehicle. Work was done correctly, and delivered on time as promised. More

by SKESQUERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Report | Print
Oct 30, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate you taking the time to leave us a five-star review. It is elating to read that our helpful Service Team listened to your concerns and kept you updated on the status of your vehicle. For any additional assistance, please feel free to contact us anytime at Penske Chevrolet of Cerritos.

October 28, 2023

I have been taking all my cars for years. Adrian Martinez is the best. Very professional and friendly More

by GRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Report | Print
Oct 28, 2023 -

Penske Chevrolet Of Cerritos responded

Hi GRACE, thank you so much for the awesome review and 5 stars. We are very glad to read that our Service Team was very professional, friendly, and provided the best experience during your visit. It was a pleasure to work with you at Penske Chevrolet of Cerritos, and we hope to see you again in the future.

October 28, 2023

Service manager Felipe Cornejo assisted me with professionalism, courtesy and efficiency. I highly recommend him and this dealership's service department. More

by guillaumedel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
Report | Print
Oct 29, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for sharing your 5-star experience with us. Our Service Team is pleased to read that we demonstrated professionalism, courtesy, and efficiency during your visit. It's essential for us to understand that our team is providing the level of service that our customers deserve. Know that we're always here to assist with your future needs at Penske Chevrolet of Cerritos. We value your recommendation and look forward to serving you again at our dealership's service department.

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