Penske Chevrolet Of Cerritos - Service Center

Whenever I called Adrian Martinez, he was always seemingly at lunch. I understand if you people do not have the part and it is on back order but do not pressure me into taking a car back that is not seemingly at lunch. I understand if you people do not have the part and it is on back order but do not pressure me into taking a car back that is not fixed and is dead. There was no communication about when I would be getting my car back and when the part would be arriving. I asked for phone calls but there was nothing except text messages. Even though I was given a rental later, I had to really annoy Chevy to get one when I should have been given a rental as soon as it was obvious that I would not be getting my car back any time soon. Especially since my car is under warranty and I should not have been left without a car for WEEKS. More

Shania is great. She has always been friendly and helped me figure out the best approach to my trucks maintenance. The service has always been quick. She has always been friendly and helped me figure out the best approach to my trucks maintenance. The service has always been quick. More

Servies is OVERPRICED, I had to take it elsewhere, however, I LOVE Adrian Martinez, he is a joy. however, I LOVE Adrian Martinez, he is a joy. More

I have to call/left message 3x for an update, she insisted for me to pay a part I didn’t order, insisted for me to pay a part I didn’t order, More

This vehicle we were purchasing for our granddaughter. We could have bought a vehicle from numerous places for better prices and mileage, but wanted a reputable dealership that we thought would give the v We could have bought a vehicle from numerous places for better prices and mileage, but wanted a reputable dealership that we thought would give the vehicle a clean bill of health. Anthony the first salesperson we worked with was very nice and polite. But the information we received from the dealership was very contradictory from one person to another, and there was some deception on the part of the more senior saleperson and other staff as well. There was not a second fob, (no one disclosed that to us before we purchased), so we had to pay an extra $250 for a second fob after we found out there was only one. We purchased the vehicle, and on the way home the low tire light came on, although the tires are all good. So now we have to go to a mechanic to see if the tire sensor needs calibration. Very disappointing to purchase a vehicle and have something go wrong on the way home from our purchase. Based on all of this, we would NOT recommend this dealership to anyone. More

I, unfortunately, have had my fair share of frustration when working with this dealership. From when I originally purchased the vehicle as a CPO, and there were some issues that were present prior to purch when working with this dealership. From when I originally purchased the vehicle as a CPO, and there were some issues that were present prior to purchase, to this most recent visit. During this visit specifically, I came in for an LOF and tire rotation, I added a concern for the keys to be reprogrammed to the vehicle, which were addressed. After waiting for some time, I was partnered with asking about where my key for my locking lights was, I informed them I had not used it since purchasing the vehicle but believed it could be found in the glovebox of the vehicle. I was informed they checked and it wasn’t there, I had my service prior completed at a different dealer, so naturally, I called them asking where they would put it after use, and they stated, “we would put it back where it was, but typically we use our shops master set to do the work”. I was told the rotation would not be completed because of the missing key. After waiting even more time after that for the work to be completed (I believe we ended up waiting roughly 4 hours), we left in the vehicle. On the way out, my wife looked through our glovebox and to our surprise, we found the wheel lock key! Not only was it frustrating that the wheel lock key was easily located, but on the paperwork it stated I was quoted/recommended to replace the air filters in the vehicle and I had declined the work, but it was never communicated to me. More

Adrian was very helpful and had my car ready in less than then time I usually have to wait then time I usually have to wait More

Wait time too long and no communication or updates on wait times even if appointment is made. wait times even if appointment is made. More