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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
629 Reviews

629 Reviews of Penske Chevrolet Of Cerritos - Service Center

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December 16, 2023

Very efficient and fast. My handling service advisor explained everything to me and quickly notified me when my vehicle was done. More

by TIMHERNANDEZ79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz in the service dept
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Dec 17, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for highlighting the timely service from our handling advisors at Penske Chevrolet of Cerritos. We take pride in keeping customers like you informed and satisfied with your vehicle's needs.

December 16, 2023

4 weeks to complete warranty repair, unacceptable……. Bad communication between service center and warranty center More

by mike.goodman310
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete, David
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Dec 17, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your recent visit to our Service Department for a warranty repair regarding the level of communication as well as the subsequent wait time. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

December 15, 2023

Quick and reliable service. Customer service was very prompt and the place was clean too. More

by TIFFANY.RICKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Dec 15, 2023 -

Penske Chevrolet Of Cerritos responded

Appreciate your review. Glad the prompt service and cleanliness at Penske Chevrolet of Cerritos met your expectations. Best wishes.

December 14, 2023

Friendly staff and manager, professional team helped me and my friend buy two corvette Thank you More

by Farzam984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback about our professional team at Penske Chevrolet of Cerritos. We look forward to serving any future needs with the same quality. Thank you very much for choosing us for purchasing your Corvettes!

December 14, 2023

Hablan español y yo hablo pero no atienden amables a los hispanos como mal carácter para el cliente More

by ARMENTAANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Cerventes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Orozco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos and would like the opportunity to discuss the level of customer service you received from our staff. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

Dec 15, 2023 -

ARMENTAANA responded

Solo trataron de venderme más no de que que yo quedara satisfecha con mi carro además el servicio muy mal atención al verme que hable en mi idioma cuando el que me atendió habla mi idioma también

December 12, 2023

Felipe was very helpful in his explanation of the cost for the repair. Breaking down labor and cost of parts. More

by John_neeper
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Felipe
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Dec 12, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for the high rating. Great to hear that Felipe's detailed explanation about your cost breakdown was so helpful at Penske Chevrolet of Cerritos. We value your trust in our team.

December 10, 2023

Great job, it was completed in a decent frame time. Thank you. I will recommended More

by a2002corvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
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Dec 10, 2023 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind review. So glad you found our service at Penske Chevrolet of Cerritos to be completed in a timely manner. Thank you for recommending us!

December 10, 2023

I had a great experience with the people at the Penske Chevrolet of Cerritos thanks More

by HALLMONTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Penske Chevrolet Of Cerritos responded

We're pleased to hear about your positive experience at Penske Chevrolet of Cerritos. Thank you for the kind review.

December 10, 2023

Two hours and fifteen minute wait for an oil change is way to long. Employees were stressed out since there wasn’t enough help which made the customer service experience not as great as it could of been. More

by MASONJARROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe cornejo
Report | Print
Dec 11, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time with our Service Department for an oil change, as well as the level of customer service you received during your visit. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

December 10, 2023

Felipe is an amazing advisor. Has made my process easy throughout the past 4 months. More

by MICHAELALVAREZ2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
Report | Print
Apr 12, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate the positive feedback about our advisor at Penske Chevrolet of Cerritos. We're pleased to hear how easy your process was throughout those 4 months. Thanks for choosing us.

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