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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
629 Reviews

629 Reviews of Penske Chevrolet Of Cerritos - Service Center

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January 18, 2024

My tires were rotated, but my tire sensor weren’t recalibrated therefore sensors don’t coincide with what the dashboard reads. Please be aware and make the necessary adjustments to prevent this from More

by JOAGUI213
Recommend Dealer
No
Employees Worked With
John Lannon
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

Prompt service with helpful advisor. Lack service specific specials and no car wash after service. Got the job done but no complimentary internet either while waiting for service. More

by HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Correjo
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share this feedback regarding your recent visit with us at Penske Chevrolet of Cerritos. If you would like to discuss our car wash or amenities in greater detail, please contact me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 14, 2024

David provided excellent service. He was able to explain the issues with the car and my repair options. The vehicle was ready as promised. I would recommend using Penske for you repa More

by Soriano,peter fullerton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service David
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive review about David's service and explanations, as well as Penske Chevrolet of Cerritos' repair options and timelines. Your recommendation is much valued. Thank you for the support.

January 13, 2024

Adrian Martinez is fantastic and such a nice guy. He contacted me and said that he noticed a few things that were under warranty and did I want them done while they had the car. This is so refreshing More

by SCHUCKSTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez 5 stars
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind words about Adrian Martinez at Penske Chevrolet of Cerritos. It's great to hear you were pleased with the proactive care for items under warranty. We look forward to delivering more quality service in the future.

January 12, 2024

We came in to get the wiper blades replaced and the Service Manager said it wasn't under warranty due to wear and tear. We live in southern california and it just started to rain in January and the bl More

by siaki_kioi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
can't remember the name
Jan 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the feedback you have shared regarding your warranty, as well as the level of customer care you received from our Service Team regarding a wiper blade replacement. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 12, 2024

I’ve been bringing my car here for service ever since I bought it and the service is great More

by CLAUDIA.SURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your ongoing trust in Penske Chevrolet of Cerritos. We'll keep striving to provide excellent vehicle service. Thank you for the five-star rating.

January 11, 2024

Second oil change here that they neglected to tighten the oil filter. Oil dripping all over my driveway. They also messed with electrical. My dash doesn’t light up from the moment I left the lot and the a More

by NIKKIBURWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding your overall experience and oil change with our Service Department. Please send me an email with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 11, 2024

Very professional , friendly , helpful . Helped me right away and the wait time wasn’t that long More

by QUIANNA.SIMMONS0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francia Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello Quianna, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos, and am glad to know you enjoyed your experience. However, I would like to speak with you to discuss any additional feedback you may have. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

January 11, 2024

Got an appointment for an oil change very easily. Price was fair however tire rotation which used to be included is now a 44 dollar charge. More

by TONYBAYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerammy Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate you choosing Penske Chevrolet of Cerritos for your oil change. It is great to hear that the scheduling process was seamless, though we understand the concern over tire rotation pricing. Values like quality and fairness guide our service offerings every day.

January 10, 2024

i bought new tires my first visit. the tech forgot to re-install my air valve stem caps. on my second visit(i had my brakes replaced), i told the service rep about it. still no step More

by MIRASALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Aparisio
Apr 13, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, We appreciate you taking the time to leave your review and would like the opportunity to discuss the feedback you've shared regarding your vehicle's valve stem caps. If you would like to discuss this further, please contact me directly. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

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