Penske Chevrolet Of Cerritos - Service Center

One star is being generous. I waited 4 HOURS for an oil change, air filter change and tires rotated. Staff are rude and on their cell phones. Not one person said Thank you. Tras I waited 4 HOURS for an oil change, air filter change and tires rotated. Staff are rude and on their cell phones. Not one person said Thank you. Trash was left in my car. Is this the service you strive for? Not sure I will ever return to this service department. More

Worst service ever very rude. I paid for things not needed car returned unfixed. With last text will leave car out in the parking lot. I paid for things not needed car returned unfixed. With last text will leave car out in the parking lot. More

I brought my vehicle in for 30k mile service and asked to have the tech check the crank pulley and belt to the supercharger. I was told they can't tell me if the pulley and belt look OK because they are not have the tech check the crank pulley and belt to the supercharger. I was told they can't tell me if the pulley and belt look OK because they are not factory. The service also includes tire rotation and brake inspection. They wouldn't rotate the tires because they didn't want to scratch the wheels (?!). The rep did credit me $50 off the $600 bill. I checked under the hood after I picked up my vehicle and there was fresh oil around the filler tube, on the fuse box and on the valve cover. This felt like a waste of my time and money. More

Had a couple of misunderstandings at first but we got it sorted out quickly and they were very helpful after that. sorted out quickly and they were very helpful after that. More

Shania has always been very helpful and friendly when I bring my car. I always very much appreciate the great service! bring my car. I always very much appreciate the great service! More

They treated us disrespectfully and ignored us. We do not recommend this dealership to anyone. They left us waiting at a table feeling ignored for 4 hours. We do not recommend this dealership to anyone. They left us waiting at a table feeling ignored for 4 hours. More

Wonderful service! Enjoyed the entire process and every single person I spoke to we extremely helpful. Thank you all! :) Enjoyed the entire process and every single person I spoke to we extremely helpful. Thank you all! :) More

The Staff was nice service excellent but price extremely high for a simple repair . Feel like pay twice more that regular auto shop service. high for a simple repair . Feel like pay twice more that regular auto shop service. More

Shania was Awesome from start to finish. The advice and overall experience was great. I went in for one thing and I was able to get a couple more things done I did not know that could be don The advice and overall experience was great. I went in for one thing and I was able to get a couple more things done I did not know that could be done within my coverages. So I am happy. More

Service Dept staff are always super friendly and courteous. A little bummed I couldn't get my tires rotated due to being the last appt that day. Understandable. I was in and out of there in less th courteous. A little bummed I couldn't get my tires rotated due to being the last appt that day. Understandable. I was in and out of there in less than an hour. More