Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Penske Chevrolet Of Cerritos - Service Center
Cerritos, CA
628 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
628 Reviews of Penske Chevrolet Of Cerritos - Service Center
Sort by
April 10, 2024
Shania was Awesome from start to finish. The advice and overall experience was great. I went in for one thing and I was able to get a couple more things done I did not know that could be don The advice and overall experience was great. I went in for one thing and I was able to get a couple more things done I did not know that could be done within my coverages. So I am happy. More
by NVRINA34
Verified CustomerEmployees Worked With
Shania
April 10, 2024
Service Dept staff are always super friendly and courteous. A little bummed I couldn't get my tires rotated due to being the last appt that day. Understandable. I was in and out of there in less th courteous. A little bummed I couldn't get my tires rotated due to being the last appt that day. Understandable. I was in and out of there in less than an hour. More
by ANNETTESOTO_64
Employees Worked With
Shania Barnes
April 05, 2024
Everyone was great, I just wish the prices were a bit lower especially for a customer who didn't have much mileage on their vehicle may since its no longer covered under extended warranty perhaps some so lower especially for a customer who didn't have much mileage on their vehicle may since its no longer covered under extended warranty perhaps some sort of discount at least to to keep us happy with that. More
by FRANKIEMAN70
Employees Worked With
girl
March 31, 2024
Great communication and service from Penske. The text alerts and service advisor help keep me informed. The warranty for the radio was taken care of and the mileage service was provided. The text alerts and service advisor help keep me informed. The warranty for the radio was taken care of and the mileage service was provided. More
by JEFFRIES323
Employees Worked With
Service - Felipe
March 30, 2024
You solicited my trade-in indicating that you could give me good value for it, especially since I had purchased it there! However this wasn't the case! You lowballed me on my vehicle for the trade in on a n me good value for it, especially since I had purchased it there! However this wasn't the case! You lowballed me on my vehicle for the trade in on a newer model! Then you rush the sale through without completing the certification of the vehicle. This finally got certified after having attempted to certify it with various problems which I found and have to have corrected wasting a lot of my time and effort! One of the further problems was that the vehicle had worn out tires and you were supposed to have replaced them with new tires however you replace them with decent used tires that ended up having leaks in both of the rear tires which had to be replaced and you finally gave me new tires for the rear at least! The front tires which should have been new, but we're good used ones, have about half life left! Also I took a trip with the vehicle and as it turns out it takes 2 miles of electric to actually go one mile for about the first hundred miles, then it gives me about 1 mi for 1 mi as it should for the entire time! It ended up using 215 Mi worth of electric to go about 170 MI. Under basically the same driving conditions with the vehicle set on cruise control, freeway driving. With light traffic! I've been driving electric vehicles for well over 10 years and get better than average miles per kilowatt! I was also not able to use either Heat or The Fan for fear of not being able to make the round trip, only using it slightly to clear the windshield! More
by CAP.PA.NEK2
