Penske Chevrolet Of Cerritos

I, unfortunately, have had my fair share of frustration when working with this dealership. From when I originally purchased the vehicle as a CPO, and there were some issues that were present prior to purch when working with this dealership. From when I originally purchased the vehicle as a CPO, and there were some issues that were present prior to purchase, to this most recent visit. During this visit specifically, I came in for an LOF and tire rotation, I added a concern for the keys to be reprogrammed to the vehicle, which were addressed. After waiting for some time, I was partnered with asking about where my key for my locking lights was, I informed them I had not used it since purchasing the vehicle but believed it could be found in the glovebox of the vehicle. I was informed they checked and it wasn’t there, I had my service prior completed at a different dealer, so naturally, I called them asking where they would put it after use, and they stated, “we would put it back where it was, but typically we use our shops master set to do the work”. I was told the rotation would not be completed because of the missing key. After waiting even more time after that for the work to be completed (I believe we ended up waiting roughly 4 hours), we left in the vehicle. On the way out, my wife looked through our glovebox and to our surprise, we found the wheel lock key! Not only was it frustrating that the wheel lock key was easily located, but on the paperwork it stated I was quoted/recommended to replace the air filters in the vehicle and I had declined the work, but it was never communicated to me. More

Adrian was very helpful and had my car ready in less than then time I usually have to wait then time I usually have to wait More

John was very welcoming and attentive to the vehicle we wanted to purchase. Daniel went above and beyond on the breakdown and even ensured we were happy about the cost. He also helped us get the most rebat wanted to purchase. Daniel went above and beyond on the breakdown and even ensured we were happy about the cost. He also helped us get the most rebates, which helped out a lot. Lesley in Finance was also fantastic. She broke down our options and even provided costs and details on add-on options. More

Worked well with me through email and held to promised price. Process went very well. price. Process went very well. More

Jorge was very kind, understood what we wanted, and helped determine what we wanted at an affordable price for us at the moment. helped determine what we wanted at an affordable price for us at the moment. More

They delivered on their promise, they were fun and quick to work with. They made the expierence pleasurable but not drawn out. to work with. They made the expierence pleasurable but not drawn out. More

Wait time too long and no communication or updates on wait times even if appointment is made. wait times even if appointment is made. More

Service is good but they forgot to put the oil cap back so I got to stop because burn oil fumes at the middle of the freeway this is the second time In this dealer so I got to stop because burn oil fumes at the middle of the freeway this is the second time In this dealer More

Good staff but be ready to wait for hours before you are done. Nobody should have to wait that long for a simple transaction done. Nobody should have to wait that long for a simple transaction More

I come here for the service Luz provides, very informative and attentive and kept me updated informative and attentive and kept me updated More