Penske Chevrolet Of Cerritos

I was extremely impressed with the customer service. They quickly found the car I wanted. I didn't have to argue or try to beat down the price. Everyone there worked together to help me to feel comfortable. quickly found the car I wanted. I didn't have to argue or try to beat down the price. Everyone there worked together to help me to feel comfortable. It was great to walk in, pick the car. I gave them my information and left. I had to go to a birthday party and said I would be back at 5 pm. Due to bad traffic I didn't get back until 7 pm. Arturo and Nidal Hussein had waited for me long after they should have been home with their families. It was so wonderful to come in 7 hours late and not to be passed off to someone else to finish the deal. Arturo was very kind to my husband who can be hard to deal with when it comes to money. We got an excellent deal. We had gone to other dealers who refused to give us the deal we wanted, but Arturo just said yes to what we wanted within 5 minutes of our arrival. More

My mom and I visited this dealership on Saturday, 23 Feb looking for a 2013 Traverse. The dealer had only 2012 models and indicated that they would be able to find one in given the large inventory owned by looking for a 2013 Traverse. The dealer had only 2012 models and indicated that they would be able to find one in given the large inventory owned by Penske. After talking with some additional salesmen, a search was done and they were unable (I believe) to find a model that matched the vehicle we were looking for. The sales manager asked if we would mind coming back during the week when the had more time to help us. I suggested that Sunday would be better. They took my name an number and I have not heard from them yet (It's Sunday 8:30pm now). I continued my search online about 2:30pm on Saturday - found a match at Selman Chevrolet in Orange. I spoke with the sales staff at Selman and they did not have the exact model we were looking for but they found one in Fontana, had it delivered and that night we bought a Traverse from Selman Chevrolet in Orange. I was very dissatisfied with the team at Penske, they were more interested in trying to talk us into helping them clear their inventory rather than finding us the car we wanted. More

I was looking to buy my first car.. I was intersted in the chevy spark.. Cj helped me out and was amazing. when we ran into an issue with proving my income because I'm self employed, Cj was great at helpi the chevy spark.. Cj helped me out and was amazing. when we ran into an issue with proving my income because I'm self employed, Cj was great at helping me find a solution. Very good experience.. Kelsey Jaronik More

My name is John K, I purchased a used Suburban from My name is John K, I purchased a used Suburban from Thomas Navarrete. I was internet shopping and saw the vehicle I wanted at Penske Chevrolet. I ma My name is John K, I purchased a used Suburban from Thomas Navarrete. I was internet shopping and saw the vehicle I wanted at Penske Chevrolet. I made a phone call and talked to Thomas. He was very frendly. I live about an hour away from the dealership and he made it worth the trip. I got a great vehicle at a great price. If you are looking a vehicle go to Penske Chevrolet. They have a great staff. More

went to get a car service!! my story was too long to say it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that s it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that same night, headed to work, my car got broken down on me at d freeway!! called tripleA towed it home. was late to wrk n all. following day, called this place to get it checked since got it serviced thre d other day. sucked to say, nobody wants to talk to me. ignored my call. service manager hunged up on me!! i was tired and pissed, ddnt sleep at all since i work graveyard shift!! so i called SIMPSON CHEVY at garden groove. told them my problem. they wre so nice and very accomodating. towed my car from home to their place. FYI:! WHEN THEY CHECK MY CAR, FOUND OUT PENSKE CHEVY AT CERRITOS DID NOT *PUT OIL IN IT*!! xxx!! who does that?? (STUPIDS) right? so now SIMPSON CHEVY has to fix it for me!! il cont my nxt review after i get it fixed!! sure theres going to b a court hearing for this!! jus watch. More

TRUCK STOPPED RUNNING TOWED IN. i CALLED AND SPOKE TO BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK @ 6:00PM ON THURSDAY NIGHT DROVE 1 1/2 MILES AND TRUCK DIED AGAIN. VEHICLE TOWED BACK TO DEALER THAT NIGHT. SERVICE MAN WAS OFF ON FRI.,SAT,AND MONDAY NO ONE WORKED ON MY VEHICLE. SERVICE AMANGER DAN PROMISED ME ON SAT THAT SOMEONE WOULD WORK ON IT MON BUT THE VEHILCE WAS NOT TOUCHED. HAD VEHILCE TOWED OUT OF THAT PLACE ON TUESDAY MORNING TO A DIFFERENT DEALER WHO CALLED ME AFTER 4HRS AND TOLD ME THE PROBLEM WITH THE VEHICLE. THESE GUYS DO NOT ANSWER THEIR PHONES AND THEY WILL NOT CALL YOU BACK AS THEY SAY THEY WILL. THE SERVICE PEOPLE DONT CARE ABOUT THE CUSTOMERS AND I WILL NEVER GO BACK TO ANY PENSKE DEALER AGAIN AND WILL TELL ALL MY FRIENDS TO NEVER GO TO THIS DEALER. More

I went in to buy a brand new Camaro, everything went well...and drove her home that day. Two days later, I get a call from finance saying that the financing fell through. They wanted more cash from me well...and drove her home that day. Two days later, I get a call from finance saying that the financing fell through. They wanted more cash from me and said that my interest rate was going to increase. If I did not agree to these terms, they were going to take the car back from me. Freaked out, I start looking for help. I decided to post on Camaro fan forums, figured the guys on there would be experienced car buyers and know the pricing of a Camaro. Come to find out, not only am I involved in whats called a spot delivery scam, I over paid for the car by a landslide. Jilma in finance, told me that I was paying hundreds under factory invoice and 29,650 was a steal for a BASE 1LT (only option added: automatic transmission). The finance director Omar, kills me kindness on the phone and talks to me like I'm an idiot. I am told, what I'm going through happens a lot at sleazy dealerships. If I were you, I would take your business elsewhere...there are plenty of dealerships around I am now being advised to seek legal council and contact the consumer protection agency. More

The vehicle was driven in for a ABS light and Passenger side Diff gasket leak. The vehicle was towed out with the entire front diff in the trunk and a damaged wheel brake line and other components. The Ad side Diff gasket leak. The vehicle was towed out with the entire front diff in the trunk and a damaged wheel brake line and other components. The Adviser never calls back, performs work without authorization and when you call him, he has a don't bother me attitude on the phone. when the manager was contacted he states its not his problem.........i really do not recommend this dealer, the other advisers seem really sharp, i noticed well sitting for hours in the service drive. they call customers and explein in depth whats going on. so i am sure they have some great employees there, i just got mixed up with the bad bunch. More

Sam Nachawati went the extra mile to address our questions and to get us what we felt was a very good deal. He took time to explain things with us and to explore our options as we determined the ri questions and to get us what we felt was a very good deal. He took time to explain things with us and to explore our options as we determined the right car for us. Jilma Blanco, contracts processor was quick and efficent. More

Sam was great. He found a car I was looking for. He is very knowledgeable and explained the process. He tried very hard to make the process go quickly. It still took awhile. I was using a buying servic very knowledgeable and explained the process. He tried very hard to make the process go quickly. It still took awhile. I was using a buying service, so we had no problem with the price More