Penske Chevrolet Of Cerritos

If you want a down to earth salesman with great product knowledge talk to Andrew! He's not gonna breath down your back or make u feel pressured. He will do his best in making you completely satisfied. He g knowledge talk to Andrew! He's not gonna breath down your back or make u feel pressured. He will do his best in making you completely satisfied. He got me a great deal and my husband and I felt relaxed and well taken care of. Andrew was very patient and when he noticed I wasnt happy with a particular employee he politly requested another person so i wouldnt have to deal with that one "jerk". Once again if you want a great salesman ask for Andrew. More

I attempted to purchase a certified used Avalanche. The salesman's position on wanting to make a deal with me that day was that it was a slow day and they had not made their quota for the day. We agreed on salesman's position on wanting to make a deal with me that day was that it was a slow day and they had not made their quota for the day. We agreed on a price and prepared the paperwork. I could not take the car that night, we prepared the paper work with the finance department and I put a down payment on a credit card. We came back to the dealer a couple days later to finish the paperwork and pay for the car.We wrote a check for the entire amount less the credit card payment and the finance department told us they could take a company check event though they knew a company check was going to be used. I truly believe I gave them every opportunity for them to sell me the car with the goal of providing customer service. In the end I was not able to purchase the car and ultimately had them refund the credit card charge they had on the car to hold it. I was never informed or called during this process to have me understand the policies that they have in purchasing cars. Whenever I talked to somebody the story changed and I felt very confused, frustrated and dismayed. At the end of this process, one of the floor sales managers told me their policy is they cannot take company checks, personnel checks or money orders. If that is their policy, I do not know how you can purchase a car from them without having a car to trade in and/or financing the entire amount? It appears that customer service is not a part of how they want to do business. Companies like this may be in business in the short term but in the long term, they will put themselves out of business, BE VERY CAREFUL IN DEALING WITH THEM AS THEY DO NOT COMMUNICATE WITH THE CUSTOMERS AND ALSO AMONGST THEMSELEVES More

This was not the first dealership I went to. I had gone to a few prior to coming to Penske Chevy at Cerritos & all I can say is the customer service was a whole lot better! Jesus Lara was my sales represen to a few prior to coming to Penske Chevy at Cerritos & all I can say is the customer service was a whole lot better! Jesus Lara was my sales representative and I'm glad he was. Jesus knew the answers to all the questions I had, unlike other representatives at other dealerships. He made me feel comfortable and didn't pressure me into getting a car I didn't want. I walked in there with my mind set on a Chevy Cruze & that's exactly what I walked out with. I'm very happy with my purchase & the deal i got. I highly recommend this dealership! Ask for Jesus Lara!!! More

Great costumer service. Jesus Lara was there for me at whatever time. On his day off he came in to help me get the 2013 Silverado. Will recommend to anyone whatever time. On his day off he came in to help me get the 2013 Silverado. Will recommend to anyone More

I am in the market for a new car a hybrid test drove the Volt and I think something called the Spark. Nice cars but they just are overpriced on their cars. told the sales person what i am willing to pay mon Volt and I think something called the Spark. Nice cars but they just are overpriced on their cars. told the sales person what i am willing to pay monthly and what i was looking for so he shows me a top of the line volt then tries to say i am willing to put 4,000 down when i am only willing to put down my trade vehicle. after each test drive he nervously asked if i was willing to talk to his manager who of course this well dressed man in a suit asking if there was anyway he could earn my business today. I said No said i had to bring the wife down to test the cars also. and i might do that on the Weekend I have no intentions of ever walking back on that lot. and the reason is i have a Car already on order with another dealer in the area. More

I had a 2004 Chevy Trailblazer and I love it! However it was time for me to get a new car. I went to go see Aaron and he helped me into a 2013 Chevy Camero. He took the time and showed my both models, expla was time for me to get a new car. I went to go see Aaron and he helped me into a 2013 Chevy Camero. He took the time and showed my both models, explained the different features and then took me on a test drive. He made sure that I was comfortable with the car and how it handled and explained all of my options for purchasing the car. I love the car! I can call the dealership and they answer my questions and helped me into a New Car. I never thought I could afford a new car, i thought i could only afford a used car. Thank You Aaron! More

We bought our first truck here, and went back wanting to trade in our truck for a Tahoe. I was very disappointed with the customer service given. Thomas never gave us a call back when he said he would. He d trade in our truck for a Tahoe. I was very disappointed with the customer service given. Thomas never gave us a call back when he said he would. He didn't show any interest in working with us or helping us get into another vehicle. They also offered us $7,000 lower than George Chevrolet for our trade in. Thomas said he would try to get us a better deal, but never called back. More

I recently bought a 2013 Camaro 2SS from Penske. I was working with Internet Manager Thomas Navarrete. I must say my experience was great. Thomas was nice, friendly, informative and cordial. He gave me working with Internet Manager Thomas Navarrete. I must say my experience was great. Thomas was nice, friendly, informative and cordial. He gave me all the information I needed with out any of the hassle. The entire process took about 5-6 hours. I would buy from Thomas again! 5 Stars. More

The customer service at this dealership went above and beyond. The sales representative, Thomas was very friendly and communicated clearly and effectively. I left the dealership feeling satisfied and cont beyond. The sales representative, Thomas was very friendly and communicated clearly and effectively. I left the dealership feeling satisfied and content with a car that would serve me well from a sales re that I trusted. More

I bought a new Cruze from this dealer, which was by the way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Mic way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Micheal Carter. When I drove there on time, Micheal wasn't there. A girl called him and apparently he couldn't come, and she told me anyone at the service office can help me. I ended up "helped" by a young man whose name I didn't even get. I showed him the noise from my car, he listened for 1 second and told me that's normal, all Cruzes make that noise. Obviously not! I drove another Cruze before, which was perfectly fine. Then he changed his words and told me different Cruze makes different noise, but still the noise from my car is normal. He didn't even bother to open the hood and check where the noise was coming from. He saw me not satisfied and said "Your car is completely normal, OK!" and went back to his office, leaving me out there! All he was trying to do is to get rid of me. CHERISH LIFE, STAY AWAY FROM THEIR SERVICE OFFICE! More