Penske Chevrolet Of Cerritos

Excellent service! This was my first truck purchase and the staff was knowledgeable and helpful. Jesus Lara was a fantastic salesman. Told me everything I needed to ab This was my first truck purchase and the staff was knowledgeable and helpful. Jesus Lara was a fantastic salesman. Told me everything I needed to about the truck and was extremely helpful throughout my time at Penske. If you need to buy a truck or car, go to Penske and ask for Jesus Lara! More

Bolt EV purchase.. Taken care of when it counted Went in to purchase a Chevy bolt EV premium and was taken very good care of. They were a few difficult requests that were addressed by the team and I Went in to purchase a Chevy bolt EV premium and was taken very good care of. They were a few difficult requests that were addressed by the team and I appreciate their extra effort. Jesus Lara did a great job facilitating the deal. Jim Lee did a great job working on the paper work. More

Bad experience at Penske Chevrolet of Cerritos We purchased a brand new 2017 Chevy truck for $56,000 from Penske Chevrolet in Cerritos, CA on November 14, 2017. The vehicle had 30 miles on it when We purchased a brand new 2017 Chevy truck for $56,000 from Penske Chevrolet in Cerritos, CA on November 14, 2017. The vehicle had 30 miles on it when we took delivery. Upon final delivery, the salesman didn't walk us around the outside of the vehicle to make sure everything on the outside was ok, he only concentrated on the interior features. The next morning, we discovered a couple of chips in the paint, numerous scratches on the bed, and a screw in the right rear tire. We went back to the dealership the next morning, November 15, 2017, to show them the damage. The Sales Manager, Rey Gonzalez, moaned and groaned about the damage and said he'd have to talk to our salesman who won't be back for a couple of days. He gave us a Due Bill to fix the scratches but wouldn't honor that until he could speak to our sales person. Mr. Gonzalez flat out refused to fix the screw in the tire saying it could have been something we did, which is true. What I want prospective customers of Penske Chevrolet in Cerritos to be aware of is that they treated us nicely before the sale was finalized and treated us very poorly the following day. They could have easily repaired the tire. After all, they delivered the truck with 30 miles already on it and the tire could have picked up the screw during those 30 miles. Instead Mr. Gonzalez completely refused to fix the tire for us, instantly souring our opinion of Penske Chevrolet of Cerritos. Is that any way to treat a customer that spent $56,000.00 at your business the previous day? What is wrong with people? I don't know how smart you have to be to hold the title of Sales Manager at a car dealership but I do know that Penske Chevrolet of Cerritos spends a lot of money on advertising to bring new customers to their dealership. If all it cost was $20 to repair a tire in order to make a new customer who just spent $56,000 feel well taken care of and appreciated, or even cared about at all, knowing they would likely refer their friends and family to the dealership, then that would be money well spent. Instead, Mr. Rey Gonzalez has left us not only disliking him, but also disliking the company he represents, Penske Chevrolet of Cerritos. Perhaps the Penske Automotive Group should send Mr. Gonzalez back to Sales Manager school with a emphasis on good customer relations because we won't buy from Penske Chevrolet of Cerritos again and we certainly won't recommend our friends or family shop there either. All because Rey Gonzalez, Sales Manager at Penske Chevrolet of Cerritos was too much of a cheap skate to fix a screw in a tire. More

IN&OUT Oil Service Out of several chevy dealers that I called these guys were the only ones that stay open late.The others would not take my car because their last appoi Out of several chevy dealers that I called these guys were the only ones that stay open late.The others would not take my car because their last appointment was at 3 pm. Come on Guys! I don't get out till 3:30 shhh. My service advisor, David Canche took my car in for service at the last minute and I had my car back in 30 minutes. Even got a complementary car wash. I was in and out of there in no time at all. It was a great experience, I even had time to take care of other things I had to do. I know I will return to Penske Chevrolet for my cars service, oh and the price was reasonable because I called some other places and they wanted to charge an arm and a leg for the oil change xxx those guys wanted about 30 dollars more than what chevy charges. Anyways I appreciate the assistance with my cars service and for these guys staying open late. More

Great Customer Service I purchased a new truck from Penske Chevrolet, Leah Sneed helped me build a truck with the items I wanted on the vehicle, Leah kept me updated weekly I purchased a new truck from Penske Chevrolet, Leah Sneed helped me build a truck with the items I wanted on the vehicle, Leah kept me updated weekly as the truck was being built, Customer Satisfaction was outstanding and she took the time when the truck arrived to sit in the car with me and showed me how all the electronics and other things worked and helped me set it up for my comfort More

The best dealership ever! Penske Chevrolet has made me apart of their fam not only did they help me get out of an old car but they helped me get the car I've always wanted unde Penske Chevrolet has made me apart of their fam not only did they help me get out of an old car but they helped me get the car I've always wanted under my name! Not to mention I had the best to help me with that! Highly recommend Mark Wagner! He made the impossible possible:) More

Gracias Tanto mi esposo como yo apreciamos mucho la ayuda que nos dió el Sr. Carlos Martínez en la compra de nuestra Chevy Traverse, no nos puso nada de presi Tanto mi esposo como yo apreciamos mucho la ayuda que nos dió el Sr. Carlos Martínez en la compra de nuestra Chevy Traverse, no nos puso nada de presión como usualmente sucede con los vendedores, nos mostró respeto y nos brindó toda la ayuda que necesitamos ese día. Le estamos muy agradecidos. More

Stephen Serrano is the Greatest!!!!! I am an owner of a restaurant , so Customer service is what I expect to be at its greatest !!! Stephen went above and beyond without me even having to I am an owner of a restaurant , so Customer service is what I expect to be at its greatest !!! Stephen went above and beyond without me even having to ask one question , it's like he knew what I wanted from the start !! He began by reading my mileage and right away said oil change and I said yes .... I didn't wait too long less than a hour and I got my car back nice and washed !!! Will recommend everyone to go to Penske Chevrolet Cerritos!!! Thanks Stephen for the amazing service , I see a future for you at Penske Chevrolet Cerritos being manager one day !!! More

Pleasant Transaction Shea Little was able to smooth out the lease before and during the visit to Penske Chevrolet of Cerritos. My lease was able to get through within 2 d Shea Little was able to smooth out the lease before and during the visit to Penske Chevrolet of Cerritos. My lease was able to get through within 2 days from the start after visiting and comparing numerous other dealers. More

Fast, courteous service and great communication Stephen Serrano helped me get my Volt in for recall service. Made an appt and they took it in early. Text messages kept me up to date, and I picked up Stephen Serrano helped me get my Volt in for recall service. Made an appt and they took it in early. Text messages kept me up to date, and I picked up my car - fixed and washed - right on time! More