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Penske Chevrolet Of Cerritos
Cerritos, CA
1,735 Reviews
At Penske Chevrolet of Cerritos, previously known as S & J Chevrolet in Cerritos, we make shopping for a new Chevy or used car including used Chevrolet in the Cerritos and Long Beach areas easy. Schedule service at Penske Chevrolet in Cerritos, also serving Orange County, Long Beach, Anaheim, Bellflower, Buena Park and all our Los Angeles County Chevrolet customers.
Our service and parts department can help you with all your automotive needs whether it's a tune-up, oil-change or major repair. Penske Chevrolet of Cerritos, your Cerritos Chevrolet and Long Beach Chevrolet dealer, serving Los Angeles and Orange County. Receive excellent customer service serving Los Angeles, Long Beach and surrounding areas, from your local Chevrolet dealer, Penske Chevrolet - your Cerritos Chevrolet dealer, as well as all of Southern California Chevrolet dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,735 reviews
June 09, 2020
I bought my 2017 Silverado truck, I took it in for diagnostic because I concern about the starter. The service Manager name is Faigh told me if I agree to fix the problem than the diagnosis fee will b diagnostic because I concern about the starter. The service Manager name is Faigh told me if I agree to fix the problem than the diagnosis fee will be waived or I will be charged $150. Find out later it wasn’t the starter instead it was the battery. They charged $160 for 5 min works to change the battery out. This is a Riffs off in my book. I will NEVER NEVER NEVER BRING MY TRUCK BACK TO PENSKY CHERVOLET IN CERRITOS CA AGAIN. More
by Dinhtung0402
Employees Worked With
Faigh as the manager
May 28, 2020
New Chevrolet Silverado 2500 HD Had a great experience with my new purchase of my truck during the purchase and delivery which I was very pleased. My Sales Rep Sid Karmoker took care Had a great experience with my new purchase of my truck during the purchase and delivery which I was very pleased. My Sales Rep Sid Karmoker took care of all my needs and delivered a great truck. More
by tony
Employees Worked With
Sid Karmoker . Mark Wagner
January 07, 2020
Horrible customer service Sold me a car in 2017 and never informed me it had been crashed before I bought it. I called Reed in October of 2019 to inform him I found out it was Sold me a car in 2017 and never informed me it had been crashed before I bought it. I called Reed in October of 2019 to inform him I found out it was crashed because the dealer I tried selling it to said they didnt' want it because of an accident in July of 2017. I bought it a month later. This means someone they lent the car out to crashed it. He said to bring it down and he'd buy it, but before doing that in December of 2019, I went online to get an estimate. I included the crash to see if some other dealer would at least give me $9,000. One was close, they offered me 8,000 and convinced me to bring it in to get more. They said no because of the accident and informed me that I could've received $9500. I went back to Penske, Reed was not there. I figured I'd see what they offer now and see how different the amount is compared to what Reed said he'd offer. They only wanted to give me $5,500. I had just been offered 8,000 from an entirely different dealer, and these sales people said it's only wroth 5500. They didn't care that I was not told it was crashed previously. They said to wait for Reed. I did for 2 hours. He never showed. I left my number. He never called. I called several times after that, he never called. I called again the next day, he never called. I emailed him twice, he never emailed. Horrible customer service there and on yelp one can see I'm not the only one dissatisfied with this dealership More
by aprilab
Employees Worked With
REED, general manger. Dealt with only over the phone a few months ago. Recently, he has not called at all about this, as requested many times
September 17, 2019
xxxxty Deal At Penske Chevrolet On 9/10 I went to Penske Chevrolet of Cerritos and bought a certified pre-owned 2015 Camaro RS at what I considered a great price. I never test drove On 9/10 I went to Penske Chevrolet of Cerritos and bought a certified pre-owned 2015 Camaro RS at what I considered a great price. I never test drove it on the freeway and as I was driving back to WLA I realized the engine noise is way to loud at freeway speed. My wife confirmed it the next morning when I started it up and it rattled the whole house. I realized I made a mistake and went back to the dealer the next afternoon. Apparently with certified pre-owned cars you can trade within 3 days or 150 miles for another certified car or a new one you cannot get a refund. I cannot afford to spend 35k plus for new and this dealer has maybe 6 pre-cars so I made the only choice that made sense and had to pay 5k more for a 2016 Chevy Colorado truck. I couldn't make a good deal because I had no leverage. Compared to Chevy Colorado certified trucks from other dealers on the internet which were priced lower and had more amenities I was over charged. My only choice was a WT model which stands for work truck. It came with scratches inside the bed which was very dirty upon delivery. The carpet in the back seat was worn away to the base in one spot. I was was only given one key and remote instead of two which is the norm. This truck only has 18k miles and the rest of it was clean. How could this truck be considered Certified? One thing I will say my sales woman Leah Sneed was wonderful and did the best she could under the xxxxty circumstances. 25k for a work truck. I was ripped off. Penske Chevrolet you owe me at least $1500 to make it right More
by MikeBike
Employees Worked With
July 08, 2019
Good services Thank to José Torres & Carlos pena for there great services they make feel comfortable with my purchase I got my truck for my wife birthday Thank to José Torres & Carlos pena for there great services they make feel comfortable with my purchase I got my truck for my wife birthday More
by Grego
Employees Worked With
José Ramón Torres
April 30, 2019
Got what I asked for Saw an add for my truck and when we saw it, it was just as described and we were happy with the deal. Our salesman, Jesus Lara was great to deal with Saw an add for my truck and when we saw it, it was just as described and we were happy with the deal. Our salesman, Jesus Lara was great to deal with. Knowledgeable, helpful and courteous. I highly recommend Penske Chevrolet and Jesus. More
by HonchoMike
Employees Worked With
Jesus Lara
April 17, 2019
Great Job! Great service overall. Customer Service @ it’s best. I needed work done on my 2019 suburban which was going to take more than 7 hours took the shuttle Great service overall. Customer Service @ it’s best. I needed work done on my 2019 suburban which was going to take more than 7 hours took the shuttle service to the mall. Everyone was so helpful and nice. One thing the dealership might want to invest in for customers waiting for their vehicle is completely coffee. Every car I have owned I get my oil change @ the dealer and every other dealer has completely Starbucks coffee machine. that would be nice. More
by BigRib
Employees Worked With
Richard and Carlos
September 18, 2018
Not refunding my canceled warranties Helen at Penske keep telling me my check is in the mail all Helen keep telling me lies. I will never sent anyone to that dealer for a car and this wil Helen at Penske keep telling me my check is in the mail all Helen keep telling me lies. I will never sent anyone to that dealer for a car and this will be my last Chevy I purchase I will be going to channel 4 to expose what they are doing to me and also a lawyer More
by Redd
Employees Worked With
Helen
January 10, 2018
Nice dealership Thanks to Tony Hardy for his hard work. Bought my honda pilot in December and the process was easy. I appreciate Tony' s help. Good guy. Thanks to Tony Hardy for his hard work. Bought my honda pilot in December and the process was easy. I appreciate Tony' s help. Good guy. More
by Taylen Bella
Employees Worked With
Tony Hardy
January 06, 2018
Thanks Leah for my 2018 Equinox! Leah was energetic, friendly and more importantly was exceptional after the transaction was complete. Her follow up was amazing! Thank you Leah for m Leah was energetic, friendly and more importantly was exceptional after the transaction was complete. Her follow up was amazing! Thank you Leah for making the purchase of my 2018 Equinox such a positive exoeruence...you are helping redefine the image of car dealerships and what a sales rep can be! More
by NIKKIS REVIEW
Employees Worked With
