Penske Cadillac of South Bay - Service Center

Robert went above and beyond, great customer service couldn’t ask for better service, thank you couldn’t ask for better service, thank you More

I was having an odd problem with my 2019 Yukon Denali while on a long road trip. The cabin air smelled like propane when idling. I took it to two GMC dealerships in different cities in the southwest and while on a long road trip. The cabin air smelled like propane when idling. I took it to two GMC dealerships in different cities in the southwest and neither could find the problem. When home I took it to Penske where I've had all my service work. Reggie Shelton, my service advisor got me in and along with the technicians diagnosed the problem as burned transmission oil from driving too long in 4 wheel high, an error that I made. They did a 4 Wheel service and solved the problem in one day. I can't recommend this dealership more highly. More

To be honest i didn't interact with viky much. Efrian was the one I interacted the most he is the best! Efrian was the one I interacted the most he is the best! More

Been to the dealership a few times on the same repair this time service was excellent this time service was excellent More

I love the service from Penske Cadillac. Robert Wright is attentive and easy to talk and I will definitely continue to get my service from Penske Cadillac Robert Wright is attentive and easy to talk and I will definitely continue to get my service from Penske Cadillac More

Efran was top notch with great knowledge about my vehicle. His expertise and professionalism is excellent. vehicle. His expertise and professionalism is excellent. More

An early appointment was essential for a fast turnaround, parts were available and the service was excellent as always parts were available and the service was excellent as always More

Marleen is awesome. She took care of business in a prompt and professional manner. She made my experience seamless. She took care of business in a prompt and professional manner. She made my experience seamless. More

I do not know how to answer this since after 4 weeks I can not get a simple answer why your service man could not do my tire rotation. Robert is good & your service manager is trying. Robert did not can not get a simple answer why your service man could not do my tire rotation. Robert is good & your service manager is trying. Robert did not charge me for the oil change because I waited 4 hours & there did only half the job THIS WAS A VERY SIMPLE SERVICE & IT IS BEING A BIG DEAL. YOUR SERVICE DEPT SUCKS. More

Responsible work attitude for the best interest of manufacturer while understanding customer’s needs and complaints. manufacturer while understanding customer’s needs and complaints. More