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Penske Cadillac of South Bay
Torrance, CA
1,583 Reviews
At Penske Cadillac of South Bay, you can buy a car online and have it delivered without having to visit the dealership. We offer free delivery within 100 miles. This online car buying service is one of the features that makes our dealership the best, in addition to our excellent customer service. You could buy a car online from another website without a dealer, but our Los Angeles dealership will provide you with the guidance you need by phone or by email to help you make this big purchase a big success. Visit your trusted and local Cadillac dealership near Lomita, Torrance, Beverly Hills, Sherman Oaks, and Signal Hill.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,583 reviews
February 28, 2025
Worst service department from start to finish - lack of customer service and accountability on all fronts customer service and accountability on all fronts More
by JIAHKIM0605
Verified Customer
February 27, 2025
To some it up with one word, Excellent, staff and service. Excellent Exceptional service Thanks service. Excellent Exceptional service Thanks More
by braymcgee
Employees Worked With
February 26, 2025
I was told it would take 1 week to get the part. After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could please double check since it was raining and my car was getting wet. He said he would wait a few days more before. It took another 2 weeks before he called and said the part had arrived. It took approximately one hour to install and I was charged over a $1000 dollars with the part only costing $200. What a rip off and bad customer service. More
by scottruiz55
Employees Worked With
February 25, 2025
Bob and Mark made it a great experience! The vehicle was delivered to me. The process was very easy. Great service! The vehicle was delivered to me. The process was very easy. Great service! More
by arevadzaghig
Employees Worked With
February 24, 2025
I never felt pressured and my sales executive Bob was awesome, explained everything perfectly and made the experience very positive awesome, explained everything perfectly and made the experience very positive More
by SHERYLMAIN
Employees Worked With
February 23, 2025
Awsome Service and Easy process Happy people and Nice deal and Clean area Team work deal and Clean area Team work More
by AMERICANACCESSGROUP
February 22, 2025
It’s frustrating that purchasing a vehicle can take as long as it does. Confusion as to who financed the purchase. We thought it was Chase and find out it’s B of A l after looking at the paperwork the long as it does. Confusion as to who financed the purchase. We thought it was Chase and find out it’s B of A l after looking at the paperwork the next day. More
by DEWAYNELACY5632
Employees Worked With
Giovanna a
February 21, 2025
Working with Efrain in the Service Dept. , is always a pleasure! He's professional, friendly, and very thorough in explaining what needs to be done, how long it will take, and what is needed , is always a pleasure! He's professional, friendly, and very thorough in explaining what needs to be done, how long it will take, and what is needed in the future. Excellent customer service! Michael Nguyen was instrumental in helping me buyout my lease. He was extremely patient with all my questions and quick to handle my paperwork efficiently. I highly recommend working with Michael! More
by imelda0
Employees Worked With
Efrain Guerrero, Michael Nguyen
