Penske Cadillac of South Bay

Service is slow. .. They are weeks behind. I took it to get my air conditioning checked. They first said 4-5 days, then I was called to bring my car in early in the mo .. They are weeks behind. I took it to get my air conditioning checked. They first said 4-5 days, then I was called to bring my car in early in the morning a week and a half later. I brought it in, waited nearly an hour to speak to someone and was told they'd need to keep my car for at least a week before they had time to check it - they wasted my time and gas... Eventually I spoke to a sales rep. who recommended another place to have my air conditioning looked at... More

0 stars. Went in for oil change and items were stolen from center storage. Have not been updated by management or anybody about what is going to happen. Went in for oil change and items were stolen from center storage. Have not been updated by management or anybody about what is going to happen. More

Wonderful, knowledgeable and professional staff. My sales professional Hank made my experience very easy and quick. I purchased a 2024 Cadillac Lyric and he took the time to explain the features a My sales professional Hank made my experience very easy and quick. I purchased a 2024 Cadillac Lyric and he took the time to explain the features and got me set up with all the necessary tools I needed for my new all electric car. It really meant a lot to me since this is my first all electric car. I would recommend Hank and this store to anyone looking to buy a car. Thank you again to the staff at Penske Cadillac South Bay. More

I did not have a great experience with Robert but Marlene saved the day for me. saved the day for me. More

I schedule appoint and I had to wait 3hrs to get an oil change. They did not offer to accommodate a ride home or a way home. I called to 2hrs earlir to make sure I didn’t my person ride home and they said change. They did not offer to accommodate a ride home or a way home. I called to 2hrs earlir to make sure I didn’t my person ride home and they said they where on track. I had 2 issues that I told them on the phone and they told me to let the technicians at arrival, and they told me that they can’t do nothing about it because I didn’t schedule that service even when I asked on the phone to please let them know. More

Everyone who helped us were great. They felt like friends and made sure we had a good experience. They answered all the questions we had patiently and they made us feel like they were They felt like friends and made sure we had a good experience. They answered all the questions we had patiently and they made us feel like they were not forcing a sale but thinking for our-being. More

Did not honor loaner reservation and had me wait for 4 hours for an oil change. Carpet in customer lounge is disgusting and it smells. There is no water, nor a coffee machine. hours for an oil change. Carpet in customer lounge is disgusting and it smells. There is no water, nor a coffee machine. More

I will always take my car there love there service always take care of me always take care of me More

If you look for a car, go end get a car that is a good place to go! place to go! More

This is my second vehicle purchase in 3 years and I love there service. I traded my previous vehicle and that process was very easy. The staff is friendly and explains all purchase options quickly. I was ab there service. I traded my previous vehicle and that process was very easy. The staff is friendly and explains all purchase options quickly. I was able to make a quick decision based on the information. They detailed out all other vehicle options on the purchase. Thank you More