Penske Buick GMC

I love the Service Dept. at Penske! Jeremy & Justin (Service Writers) take good care of my car and Joy (Guest Relations Mgr.) takes good care of me! Joy makes me feel welcome, comfortable and apprecia (Service Writers) take good care of my car and Joy (Guest Relations Mgr.) takes good care of me! Joy makes me feel welcome, comfortable and appreciated every time I visit and always goes above and beyond to make sure everyone is completely satisfied with their service work and overall experience. She definitely cares about the customer and adds value to Penske Buick GMC. I always look forward to my service appointments and I travel 45 minutes out of my way just to go there. Jeremy, Justin and Joy make a great team! More

Poor service department couldn't figure out simple problem with new car that was purchased at their dealership. After several failed attempts they got upset and told me to go somewhere else. I did a problem with new car that was purchased at their dealership. After several failed attempts they got upset and told me to go somewhere else. I did and the problem was fixed by another dealer in 15 minutes. Service here is terrible and their customer service manager needs to learn a thing or two about customer service. More

I just purchased a used Cadillac DTS from Geoff Penske Buick-GMC and it was the most pleasant car buying experience I've ever had and I'm 66 yrs. old. Absolutely NO presure in any way, and I was very sati Buick-GMC and it was the most pleasant car buying experience I've ever had and I'm 66 yrs. old. Absolutely NO presure in any way, and I was very satisfied with the price I paid. My salesman was Randy Fryberger. I would recommend him to anyone. Randy is a very down-to-earth person, very polite, respectful and personable. He spent an unlimited amount of time with my wife and I, answering all of our questions and when we came in to pick up the car, which was immaculately detailed, inside and out he explained in detail everything on the car, answering all of my questions about how things work. I was very surprised that he spent so much time with me when I was just buying a used car but Randy valued me as a customer. I've called a few times since I've taken the car home with a couple simple questions and he again, in the friendliest way took his time answering all of my questions and told me to feel free to call him anytime with any questions I may have. I have never had a car buying experience as pleasant as this. I highly recommend this dealership and Randy as a GREAT salesman. Sincerely, Bill Mondjack, Whitehall, PA More

the salesman was ok to deal with, but as soon as i was greeted to tom. i could tell he was cocky, rude, and was not gonna be a good person to deal with. he kept telling me my financial situation, that i c greeted to tom. i could tell he was cocky, rude, and was not gonna be a good person to deal with. he kept telling me my financial situation, that i can afford payment $60.00 higher a month than what i told him i could, and lied and said i needed gap and a warranty. after reminding him several times that requiring me to take these extras was illegal, he changed his attitude and didnt seem to wanna sell me the car. after no such luck i left the dealership frustrated, but only to realize if thats how they are to deal with in sales, you can only imagine how they would be to deal with otherwise. so looking back im glad i didnt buy from them because Bob Fisher chev took much better care of me, gave me a better deal, and better rates on a better vehicle More

A horrific car crash caused by a careless driver...an ambulance ride to a trauma center...a totaled car...that was my January 2012. A look on Cars.com led me on the search for my replacement car, a Hyun ambulance ride to a trauma center...a totaled car...that was my January 2012. A look on Cars.com led me on the search for my replacement car, a Hyundai Sonata, the very car that saved my life. A limited budget was the concern for replacing the car love of my life. I managed to find this car at Geoff Penske Buick GMC, a dealership in Shillington, PA, an hour and a half away from home, and in a different state. A phone call to inquire about this Hyundai Sonata brought me to the nicest, kindest, most compassionate people with whom I've ever dealt at a car dealership. My first conversation was with Kyle Smith, my salesman. I told him my situation, and told him of my limited budget, and he said that his manager was out for the day, but that he would get back to me the next day with an answer about the price. I received a phone call later that day from Amber Hart, the Internet Manager, who came back to me with an offer that was great enough for me to make the trip out to Shillington that Saturday. I fell in love with this car. It drove great, but it had a faint smell of cigarettes and dogs. I was worried that this smell would always linger on, and I was a little unsure that I wanted to smell these smells long-term. Amber and Kyle both assured me that they would have their detailers really detail this car to get rid of the smell, use an ionizer, and make it smell amazing. They even agreed to replace the Hyundai cabin air filter so that the smells would go away. The following Wednesday, I made the trip to Shillington with my brother and sister-in-law. My brother also works in internet sales at a dealership in NJ. His blessing was very important to me. When we made the trip that following Wednesday, we pulled into the dealership, and saw the car sitting there, all sparkly and beautiful! It was so beautifully detailed that it should have been on the floor at the Philadelphia Auto Show, which happened to be going on in the city at the time! Amber saw the look on my face, and she knew that I was impressed! She assured me that the car smelled like cupcakes! So, we got the keys, and into the car we went. It was amazing! The smell was completely gone, and it did smell like cupcakes!!! A test drive by my brother showed him that the car ran perfectly, and that it was perfect for me! So, we went inside, and spoke with Tom Gramling, the Finance Manager, who went over warranty options with us. He was also very nice! The papers were drawn up, and the transaction was done. Another special thanks to Vic Popescu, the General Sales Manager, who helped out with getting the temporary tag ready for us. I will always look back on this experience with a huge smile, and warmth in my heart for the people of this wonderful dealership who turned a very tragic experience into a very happy ending! Thank you, Kyle, Amber, Tom, and Vic! You've not only restored my faith in the car-buying experience, but you've made me see that there are angels out there, looking out for people, and making sure that they're happy! :) I will shout it out from the rooftops that this is the place to buy a car, even if you're from really far away! Sending love to all of you...xoxo More

The service department of this dealership is always very professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While wa professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While waiting for repairs it's like sitting in your living room. Their's free coffee, newspapers and television available. Most of the time I talk to other customers who always seem pleased with their service or the salesman I leased the car from. My decision to buy out the lease on my 2008 Accadia was greatly influenced by the way this dealership treats me when I'm there. Tom Morgantown, PA More

We have taken our GM vehicles here for service for over 5 years. But, we just bought our first from them and we had a great experience. We love everyone in service and now feel the same about the sales dep years. But, we just bought our first from them and we had a great experience. We love everyone in service and now feel the same about the sales department. We think very highly of everyone we have dealt with from service to sales and everything in between. More

Went to purchase a used car, and was given the best treatment by the manager Victor! He took me through a few different scenarios and price ranges, in the end I ended up with a great car that was withi treatment by the manager Victor! He took me through a few different scenarios and price ranges, in the end I ended up with a great car that was within the budget discussed. I also want to mention Mike who definitely made me laugh and helped with my decision. I have been recommending the dealership to anybody looking to buy a car. More

The best buying experience ever! I would recommend this dealership without hesitation. I have already told my staff they need to check out this dealership,everyone was great! dealership without hesitation. I have already told my staff they need to check out this dealership,everyone was great! More

I have owned my 2011 Terrain for about 1 year and have been very pleased with the prompt and courteous service. Everyone at the dealership is professional and courteous any time I call with a question or been very pleased with the prompt and courteous service. Everyone at the dealership is professional and courteous any time I call with a question or to schedule service. More