Penske Buick GMC

Great service We were driving back from upstate new york when we found the box truck we were looking for. We stopped by this dealership on our way back to virginia We were driving back from upstate new york when we found the box truck we were looking for. We stopped by this dealership on our way back to virginia and we loved the vehicle. Both Brian and Glenn was great to work with. We got ourselves a grerat deal in less than 2 hours. Thank you very much guys! Keep up the good work.see you next time when we are buying our next vehicle. More

Best Overall Dealership Experience Ever Bought '14 Acadia & love it. May love dealership more! Fair upfront, respectful, accommodating & place is immaculate. Al is fantastic & great interact Bought '14 Acadia & love it. May love dealership more! Fair upfront, respectful, accommodating & place is immaculate. Al is fantastic & great interactions with Vince, Glenn & Kevin More

Exceptional customer care from their sevice department. I took my car to this dealer for an electrical problem that rendered my 2011 Acadia with just over 50K miles unreliable. I had this vehicle into anoth I took my car to this dealer for an electrical problem that rendered my 2011 Acadia with just over 50K miles unreliable. I had this vehicle into another dealer numerous times over the past 13 months with nothing but excuses and the normal we cant get it to do it while it is here and therefore cannot fix. Jeremy and his team at Penske diagnosed the problem in less than a day and repaired within 48 hours, giving me back a vehicle that I can again have confidence having my family drive. Unlike other dealers, they were not so busy telling me what they could not and would not do, but instead took the action to make me a happy customer. If you are frustrated with your current dealer service situation, I would suggest you give them a try. I am certainly happy I drove the 60 miles for this service. More

Body repair following collision with a deer I bought my Park Avenue Buick new in 2002 (the dealership at that time was Dan Phelps) and have relied on the maintenance services at Penske ever sinc I bought my Park Avenue Buick new in 2002 (the dealership at that time was Dan Phelps) and have relied on the maintenance services at Penske ever since that time.Throughout that time the entire staff has been very friendly and professional explaining potential vehicle problems without trying to sell a service or parts that were not needed. I respect the honesty and skills of the service mechanics. My most recent experience involved front end body work necessitated as a result of a collision with a deer. Management of the body shop was equally friendly and accommodating even suggesting a car rental location. My thanks and kudos to the people at Geoff Penske More

Customer service I appreciated Al's attitude. He also showed he cared about me and my family. as did Kevin. Others in the building were friendly and asked if I needed I appreciated Al's attitude. He also showed he cared about me and my family. as did Kevin. Others in the building were friendly and asked if I needed help with anything. Very good costumer service. It's hard to find that these days. More

Very honest and easy to do business with I had a painless process of trading in my current vehicle and purchasing my new ride . Every part of the process went smoothly without a hitch . Sale I had a painless process of trading in my current vehicle and purchasing my new ride . Every part of the process went smoothly without a hitch . Sales associate , Bryan Hammons was very professional, friendly and knowledgable. Also , the Business Mgr Glenn was thorough and quick to get the deal done . More

Oustanding overall service; easy and made the process simple EXCELLENT experience: the entire Lease Process was made so easy; most people dread going through the new auto process, not with the Penske Team, every EXCELLENT experience: the entire Lease Process was made so easy; most people dread going through the new auto process, not with the Penske Team, everyone was a professional and friendly More

Owner mandated policies dealership sided only Called about a car on Tuesday, had a confirmed appointment to see a car on Wednesday at 7:00 PM. At 6:10 PM after just leaving, received a call that s Called about a car on Tuesday, had a confirmed appointment to see a car on Wednesday at 7:00 PM. At 6:10 PM after just leaving, received a call that said they went ahead and sold the car that I was on my way to see. So, if you have a confirmed appointment and rearrange your day to be there, they can just blow you off???? Can't say they have someone coming to see the car, and to check on availability later???? Don't like how they treat potential customers at all. That, I was told is a policy promoted by the owner. I will never return there. You could be treated in the same manner if you patronize this dealership. Remember, a confirmation from them regarding your appointment is meaningless. More