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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

February 28, 2024

Stephany is the best she is always help and she has the best customer service ever More

by minos_vw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephany
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a positive experience with our team at Penske Buick GMC of Cerritos. Your kind words affirm the hard work we put into customer service. Thank you for your valued feedback, and remember that we’re just a phone call away when it comes time for your next visit.

February 27, 2024

Albert in the service department is fantastic to deal with. He kept me up to date as things went along. More

by inspector_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that the service department at Penske Buick GMC of Cerritos kept you well-informed throughout your experience. We always ensure our team provides top-notch communication. Thank you for your feedback and rating.

February 26, 2024

A very good car buying experience with very competent people and a pleasant comfortable showroom More

by ARALJASA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos. We're glad you found our team competent and showroom comfortable during your car buying experience. Thank you for choosing us!

February 26, 2024

Camille did an AMAZING job! Her communication was excellent, and all the documentation was ready for me when I arrived. Her attention to details was perfect. Herman in finance a More

by jthomas48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Camille Soto
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

It's great to learn about your positive experience with our team at Penske Buick GMC of Cerritos, especially in procuring the documentation for your new GMC AT4 Truck. We value and appreciate hearing from satisfied customers like you. Your feedback means everything to us. Thank you!

February 23, 2024

,Clarissa was very helpful,what I loved about her was her personality that’s A+ More

by ajaime197007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Clarissa Vargas
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback and the positive note on our team. At Penske Buick GMC of Cerritos, we strive to provide customers with excellent service. Your satisfaction is important to us.

February 19, 2024

when i take my vehicle there it comes back with something broken, they don't have certified diesel mechanics More

by JPFINDUSTRIALSERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the condition of your vehicle upon pick up from our Service Department. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 18, 2024

Stephanie Villegas was very friendly and efficient. It different that a long time to complete the service. More

by YMCNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos. We are pleased to know that you enjoyed a friendly and efficient experience with our Service Team. If you have any other feedback, let us know.

February 17, 2024

The process was smooth, only negative thing I have to say is not being able to drive with my truck right away having to come back and pick it up. More

by bagonzalez112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your review. We appreciate your patronage and are glad we could provide a smooth visit for you. If there is anything else you need or would like to discuss, please feel free to contact us at Penske Buick GMC of Cerritos.

February 15, 2024

Everyone was extremely helpful. I did not wait long, and was updated every step of the way. More

by Kelseyspiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. It's wonderful to know Penske Buick GMC of Cerritos was able to provide you an efficient, helpful service experience. Thank you for sharing that with us and other customers.

February 14, 2024

Alex the the saleman that I worked with was very accomadating. I called him and stated that I wanted to do the majoity of the deal over the phone, which we did. I don't enjoy sitting at a dealersh More

by KBOOKHARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos. Our team always ensures a smooth phone-to-dealership dealership experience so you can get back on the road quickly. Thanks for pointing this out.

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