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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

March 05, 2024

Very clean and friendly environment. Great people and awesome place. I really enjoy the place More

by adrianalba82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German Rodriguez Coto, Camille Soto
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words regarding Penske Buick GMC of Cerritos' cleanliness and friendly staff. We're delighted you enjoyed your visit with us, enjoy the rest of your day!

March 05, 2024

Clean,Friendly and fast easy definitely go back they will take care of you keep up great job More

by GUTIERREZRICARDO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar, Alejandro Morales, Cristina Morales
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your 5-star review. It's great to hear our team provided responsive service during your visit. Thank you for choosing Penske Buick GMC of Cerritos.

March 03, 2024

Your dealer sent me a coupon specifically for my vehicle (it was indicated on the coupon) and when I tried to use it, your rep would not accept it. Poor marketing tactic. More

by GNMTLQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Villegas
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your overall experience and the level of customer service you received from our Service Team regarding your coupon. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 01, 2024

Albert is great he has taken care of my car from 2013. Customer service great. Always on time for my appointments. GREAT JOB! More

by XAVSEQLUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALBERT
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March 01, 2024

The service department team was great and was a wealth of help when I came to them for my vehicle service needs. Albert was of tremendous help addressing my vehicle concern. Highly recommend them! More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
March 01, 2024

I was greeted right away and Albert was able to help give me answers to what was wrong with my car quickly and make sure my car was given back as soon as possible. More

by MRSGBLOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that our team was able to provide helpful assistance at Penske Buick GMC of Cerritos, expediting your service. Thank you for choosing us, appreciate your positive feedback.

February 29, 2024

The service writer was extremely helpful Kept me informed thru procesd Helped me with available discounts More

by JJAIME31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're gratified to hear of your positive experience with our team at Penske Buick GMC of Cerritos. We value good communication as well as providing customers with options for cost savings. Thank you for taking the time to rate us.

February 29, 2024

My name is Jose Carranza I had an appointment on Feb 26th 2024 for an oil change and a tire rotation. I paid for a tire rotation and my tires weren't rotated bad service. I need a refund More

by ALWAYSKP1RLLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clarissa Vargas
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February 28, 2024

Tell you one price on the phone and then another in person. Asked for a diagnosis and tells us about only one problem and when mentioned other concerns their reply was “well that was not mentioned” I t More

by DENISEESPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
February 28, 2024

Glad I found your dealer, first class, I just finished a nightmare experience with harbor Chevy and I will now drive a little farther and do all service with your dealership, thank you More

by Impalamjpop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We value your trust and commitment to Penske Buick GMC of Cerritos. Knowing our team was able to aid in switching over from another dealer is good news. We're here for any service you require, don't hesitate to reach out.

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