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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

April 21, 2024

Service was amazing, very attentive and efficient. Stephanie was very helpful. Service was fast and easy. More

by Roman_jocelyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about our team and services at Penske Buick GMC of Cerritos. It's good to know you found the process fast and easy. Thanks for sharing!

April 21, 2024

Very easy to talk to , not pushy answered all questions . Very courteous . Wouldn’t hesitate to do business with Penske team again More

by olsonschevy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Matthew Stein, Cristina Morales
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words and high rating. It's superb to hear that our team at Penske Buick GMC of Cerritos was able to assist with your questions courteously. We value your support.

April 20, 2024

José and German were so helpful they help facilite the process! Thank you guys! Lol More

by ANAGIRON1696
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German from finance, Jose Solis
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear our team was able to assist you effectively at Penske Buick GMC of Cerritos. We appreciate your positive feedback!

April 20, 2024

They did not honor the $40 oil change coupon so I paid full price. Disappointed More

by CVPISCOPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Moreno, Cristina Morales, Clarissa Vargas
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May 10, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the oil change conducted on your vehicle, the associated cost provided to you, and the coupon. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 20, 2024

Service department is understaffed and they don’t get back to you at all. I called and left my advisor multiple messages and couldn’t get a call back. More

by Jimmy9197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
May 10, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the level of communication you received. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 20, 2024

Workers were super helpful and friendly! They helped sort things out to make sure we got the car the same day we visited. Im really happy for their assistance :D More

by valdezandy881
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Stein, Clarissa Vargas
Report | Print
May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We truly value your feedback at Penske Buick GMC of Cerritos. Glad our team left a positive mark on your experience throughout the day's process. Your satisfaction is what we strive for every day.

April 20, 2024

Anthony found my truck, drove it from another dealership, added accessories to the truck, and navigated me through the process. More

by steveyundt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
Report | Print
May 02, 2024 -

Penske Buick GMC Of Cerritos responded

It's fantastic to hear about your experience at Penske Buick GMC of Cerritos, where our team went above and beyond to personalise your truck purchase. We're grateful for the 5-star review.

April 20, 2024

Alex was very helpful and polite. He made the process smooth and kept me up to date the entire time. More

by shounie42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
Report | Print
May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to know that our team at Penske Buick GMC of Cerritos prioritized transparency during your experience and made it go smoothly. Thank you for the excellent rating.

April 19, 2024

The service technician Mr. Kim was most professional. He listened attentively to my concerns regarding the issue with my vehicle. He was diligent in providing me with updates a More

by Lulik4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Daniel
Report | Print
May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback about our team's professionalism at Penske Buick GMC of Cerritos. Your satisfaction is a valuable marker for the attentiveness and diligence we aim to provide every customer. Thank you for choosing us.

April 18, 2024

Outstanding Service by Albert Valencia … Very Professional , Courteous & Thorough.. Explained service details & status of future service recommendations …..Quick Service More

by RJBARANIC90732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Apr 19, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to know that our team at Penske Buick GMC of Cerritos provided you with a thorough and professional experience. Your recognition for their quick service is much appreciated.

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