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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

May 14, 2024

I have a 2011 GMC Terrain that has a recall due to defective head lights , i got the recall letter 18 months ago , I called the dealer the next day , they said that the part was on Back Order , sooo More

by Joez7778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Morales
May 19, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously. We do not control manufacturer recalls. In the case of your 2011 GMC Terrain, the manufacturer part (the clear film) and recall were performed exactly as specified by General Motors. We apologize if you feel insulted, but all protocols were followed. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 14, 2024

Efficient check in and out. Good people. Met service needs. Even accomplished window crack repair same day. Very satisfied. More

by rvreeland326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
May 14, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your nod to the service team at Penske Buick GMC of Cerritos. Your acknowledgment of their efficiency and skills is taken graciously. Thank you for choosing us for your car servicing including window repair needs.

May 14, 2024

Outstanding service and experience buying my new truck. I will definitely buy from them again and will refer all my friends and family. Thank you Matt, Camille, and the team for taking such great care and More

by cody64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto, Matthew Stein
May 14, 2024 -

Penske Buick GMC Of Cerritos responded

We at Penske Buick GMC of Cerritos are pleased to hear about your positive experience purchasing a new truck. Your endorsement by sharing our name with friends and family is valued. Speedy service, thanks to our team, is one as aspect we take pride in offering every day. Thank you for choosing us.

May 14, 2024

Camille Soto and Josue Moreno gave me the best car buying experience ever! They were attentive understanding and well informed me of alll my options. I went to several dealerships before and the othe More

by soldbyisabella365
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo! Finance manager was great too!, Josue Moreno, Camille Soto
May 23, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to hear that our team's attentive and well-informed approach helped make your car buying experience positive at Penske Buick GMC of Cerritos. Honesty, transparency, and top-tier customer service are qualities we strive for. We appreciate the referrals you'll be sending our way - they're one of the greatest dogecoin compliment for us.

May 13, 2024

Outstanding service provider, my family was happy with our purchase here, will definitely recommend them. More

by pilantrox09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Jose Solis
May 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words and recommendation. The team at Penske Buick GMC of Cerritos is pleased that you're satisfied with our services and purchase process. Feel free to connect with us for any future concerns or queries.

May 12, 2024

Really appreciate Anthony A. He was very open and helpful through the entire process. Got me a car right off the floor! More

by jazibent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar, Josue Moreno
May 12, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your support at Penske Buick GMC of Cerritos. We are glad to hear about your positive experience with our team and the immediate availability of vehicle options. Thank you for trusting us.

May 12, 2024

Great car purchasing experience. Javier was courteous and professional. Darren in management was responsive and accommodating. I recommend them without reservation. However, I le More

by alesani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
May 22, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback at Penske Buick GMC of Cerritos. Our team is glad that Javier and Darren succeeded in offering you a top-notch car purchasing experience. As for the unattended messages, kindly reach out directly by phone or email for immediate assistance. Thank you for recommending us!

May 12, 2024

This dealership made purchasing a car such an easy process with the help of a great salesman, Kay! He was responsive and knowledgeable! I would purchase again from this place! More

by a21luna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KAY INOUE
May 12, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, our team aims to provide straightforward and knowledgeable assistance. Your feedback regarding your car purchasing experience is much appreciated. Thank you for your positive review.

May 11, 2024

Very professional and Good service. They made sure I was happy and satisfied with their services. More

by Sharonrwilkins61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
May 11, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos. We're glad to hear you received the professionalism and good service we strive for. Thank you for being a valued customer.

May 10, 2024

I would like to thank everyone that was involved in helping to buy my first brand new vehicle. It was an amazing experience. More

by TINAHOWARD754
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hermond, Clarissa Vargas
May 10, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your support for Penske Buick GMC of Cerritos. We're gratified to know you had an amazing vehicle-buying experience with our team. Thank you!

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