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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

May 22, 2024

Great service! Love it! Stephanie Villegas, my service consultant, is doing an excellent job in taking care of my car’s problems. She’s very friendly, knowledgeab More

by STEVECHANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas, Service consultant.
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May 22, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our team at Penske Buick GMC of Cerritos. We're glad to hear about the excellent care provided for your car. Your feedback is greatly valued, and we look forward to continuing our service commitment.

May 21, 2024

Service advisor don’t answer phone, oil smear on front side of truck adviser Donald More

by RAYSOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Donald
Report | Print
May 24, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the level of communication you received and the condition of your truck after service. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 20, 2024

Hello am writing these reviews to let you know that you are lucky to have jose solis he is a very professional person an one of the best costumer service I experienced on a process of buying a new vehicle More

by luiscamano22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
Report | Print
May 20, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience at Penske Buick GMC of Cerritos. We're pleased to know that our team contributed effectively to making your car buying process smooth. Your feedback is valued, and we look forward to maintaining high standards in all aspects of customer service.

May 20, 2024

Excellent service. The sales team was knowledgeable, courteous and helpful made our transaction very easy. More

by CHRISTIAN.LARA89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Anthony Aguilar
Report | Print
May 20, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your positive feedback on the service provided by our sales team at Penske Buick GMC of Cerritos. We appreciate hearing about your smooth experience with us. Please let us know how we can assist you in the future.

May 19, 2024

Excellent service people are very nice service very good in fast I like Penske shop they don’t to make extra don’t need More

by NICOLASLEDESMA562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Cristina Morales, Clarissa Vargas
Report | Print
May 19, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience at Penske Buick GMC of Cerritos. It’s good to hear that our service team met your expectations regarding efficiency and trustworthiness. We appreciate your feedback and are here to provide great service whenever you need us.

May 19, 2024

Helpful and fast with process. Both car sales men were very friendly. Thank you for helping us out. More

by MELISSARODRIGUEZ144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis
Report | Print
May 19, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about our team's efficiency and friendliness at Penske Buick GMC of Cerritos. We appreciate your feedback and are glad we could assist you effectively.

May 19, 2024

They did not explain me about,somethings on the contrac the maneger add things to charge me more money There are 3, 0000 $ extras in the finals payment.. More

by jeronimogarcia79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerman
Report | Print
May 20, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Sales Team regarding the contract signed and the final payment provided to you. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 18, 2024

Donald Moreno was amazing he really went above and beyond to make sure I was taken care off, More

by JISMORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
May 18, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the service provided at Penske Buick GMC of Cerritos. It’s great to hear about your positive experience with our team. We appreciate your choice to do business with us and look forward to serving you again.

May 17, 2024

Service and appointment was very quick. I did not wait longer than one (1) hour. More

by Penske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel kim
Report | Print
May 17, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with the quick service at Penske Buick GMC of Cerritos. We appreciate your feedback and are glad we could meet your expectations.

May 15, 2024

Very Helpful! Gary and Daniel tried to make sure all of my service concerns were noted and addressed. Very professional including making sure I had transportati More

by RONNIERRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Report | Print
May 15, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. Our team at Penske Buick GMC of Cerritos is committed to addressing all service concerns and ensuring smooth transportation during vehicle maintenance. Thank you for highlighting their professionalism.

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