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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

August 31, 2024

The waiting time was ridiculous! !! And I had an appointment, can’t even think how much longer it would’ve been without an appointment More

by BUJANDA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback regarding the excessive wait time you experienced during your recent appointment with our Service Team. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 28, 2024

Great service and took care of my concerns when discussed. Took two cars in for service and both where taken cared of accordingly More

by ALMA_RENTERIA2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Report | Print
Sep 09, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear both cars received great service! Thanks for sharing.

August 28, 2024

The sales people were great and I love my truck, but we were there for 4 1/2 hours☹️ More

by K.MEEHLEIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Camille Soto
Report | Print
Sep 10, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We are glad to learn about the great experience you had with our Sales Team, and that you love your new truck. However, I would like to speak with you about the time taken during your recent visit. Please reach out to me directly so we may discuss this further. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 27, 2024

Great Service and detail to knowledge of my new Hummer EV. Quick financing and sales experience. More

by TYRONTURNER2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
Report | Print
Sep 09, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos is glad to hear you enjoyed the service and financing experience with your Hummer EV. Wishing you many happy miles ahead.

August 26, 2024

Had a 8 AM appointment for a routine maintenance as I waited in my vehicle. All three service clerks were in their pods. No one came out to assist me and when they did, it was after 8:30 very unacceptabl More

by DEREK.AUBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the level of customer care and attention you received from our Service Team during your routine maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 25, 2024

By far best dealer I have gone to. Willing to work with you as much as possible. More

by dylan.scarberry9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto, Matthew Stein, Cristina Morales
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a great experience at Penske Buick GMC of Cerritos. Wishing you the best.

August 25, 2024

Kay L was very very helpful and made my hummer EV purchase quick and easy! Very satisfied with Kay Thanks More

by Cmorganmade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Inoue , Matthew Stein
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the great feedback about your Hummer EV purchase at Penske Buick GMC of Cerritos. We're pleased that our team made your experience quick and easy. Wishing you many enjoyable miles ahead!

August 25, 2024

Jose Solis is the best! Everything was so easy and fast, a great buying experience More

by BRIMARIEYBARRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul, Jose Solis, Matthew Stein
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience with Penske Buick GMC of Cerritos. We’re glad our team made things easy and quick for you. Wishing you safe travels!

August 24, 2024

Kay was the best salesman I have ever dealt with. He knew the products, the details, and made it easy to understand the differences. We went to 3 other GMC dealers, fully intending to buy. But Kay wa More

by RYPAGARCIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Inoue
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback. We're glad our team could assist and make your experience a memorable one at Penske Buick GMC of Cerritos. Enjoy your new vehicle!

August 24, 2024

Fast and straight forward information regarding repairs, it’s always welcoming to being in my vehicle for repairs More

by ATRIAN03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a smooth experience with your repairs at Penske Buick GMC of Cerritos. Wishing you safe travels.

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