Penske Buick GMC Of Cerritos

My daughter made a inquiry online and was immediately called by James Montoya, she really liked his approach on the phone asking her questions but being very friendly to her. When we arrived we were app called by James Montoya, she really liked his approach on the phone asking her questions but being very friendly to her. When we arrived we were approached by a sales person and we asked for James, he told us to sit down while they went to go get him. James took his time to find out what we needed and answered all our questions about the difference of the vehicles models. Even after we accepted the deal James stayed their and talked with us to keep us at ease. We love the vehicle but after a week the engine light came on and we took it into service. We told James that service is handling the matter and that everything is ok, but after 2 weeks and no part we called James. He immediately went to service and got the ball rolling to find out why it was taking so long for our part. Within a day we got a call and the part installed. Thank you James for helping us out again. I will send my friends and co-workers to see James ANYTIME. Stress free buying experiance. More

Great experience buying this car from Cerritos GMC, they were quick, helpful and extremely friendly. The car itself was in great condition and had low mileage, they priced it reasonably and gave the 5 year were quick, helpful and extremely friendly. The car itself was in great condition and had low mileage, they priced it reasonably and gave the 5 year audi warranty. They were easy to contact by phone and quick when processing the purchase documents. Very happy i chose Cerritos to buy this car from, they even delivered the vehicle to my door. More

Sam was exceptionally patient, accomodating, and very professional - and not the least bit pushy. He showed us around the Cerritos GMC Center and introduced us to the GMC Terrain, Arcadia and H3. They ar professional - and not the least bit pushy. He showed us around the Cerritos GMC Center and introduced us to the GMC Terrain, Arcadia and H3. They are such beautiful SUV's, but after a lot of thought, my husband and I realized we actually needed something a little larger for the price we were willing to pay. Sam directed us to the used SUV's - Chevys, GMCs and Fords. After several drives (with these cars) around the block we decided on a SUV that we actually came close to purchasing exactly a year ago- a Ford Expedition. We're really happy with the decision being made at this time, the price, color and waiting to have Sam as our sales rep made the experience exceptional...way different from any other car purchase we have made. We highly recommend this dealership and sales employee, Sam Nachawati! More

Our first contact was via the internet. This when we had the opportunity to meet Chris and James.This was a great experience because the two gentlemen were so easy to get along with..Chris had a calm emeano the opportunity to meet Chris and James.This was a great experience because the two gentlemen were so easy to get along with..Chris had a calm emeanor that was was joy to deal with, Chris was ready and able to ask any questions we had about the Buick Lacrosse that we were interested in. Chris made a great effort to meet our specfic wants and needs in a vehicle. James further made the drive testing experience a pleasant ride > James further put our family at ease with his calm ,pleasant demeanor,,no pressure tactics. Upon delivery of our new Buick Lacrosse Chris Sanchez took his time to clearly explain all the special features that our vehicle was equipped with also responding to any questions that we had. Chris made it warm knowing that he was available for any questions or problems that we might have with our vehicle. WE completly satisfied with our purchace and our opportunity to meet and deal with Chris Sanchez,a true professional. More

I gave Cerritons Buick GMC this rating for a couple of reasons. First and foremost, I appreciated the service provided by the sales person. He was friendly and not overbearing during the negotiation pro reasons. First and foremost, I appreciated the service provided by the sales person. He was friendly and not overbearing during the negotiation process of purchasing the car. He was patient in explaining the financing process, including how the APR and down payment are reflected in both the total price of the car and the monthly payment. Finally, they were willing to work with me in getting me an affordable monthly payment and even matched my credit union's APR. More

Well I went with a capitalone check and i saw this car 2003 buick lasabre. i quickly sent an email and matt called me next morning and went that day. i had no intentions of giving a big down payment and t 2003 buick lasabre. i quickly sent an email and matt called me next morning and went that day. i had no intentions of giving a big down payment and they said capital one wanted 1000 to 3000. But they were going to do there best and very friendly. Matt knows how to treat a customer very profesional work. it was the best experience. 5 yrs ago i went to puente hills chevrolet and nothing compared. My next car will be from cerritos buick. Oh about the price this is something that ireally loved about it. They didn't change the price. I love it....THANK YOU MATT AND CERRITOS BUICK. More

Sales Rep: Matt Licausi from the Internet Sales department. About Matt and my experience: What I liked most about Matt is his no-haggle demeanor, which was not what I was expecting from a sales department. About Matt and my experience: What I liked most about Matt is his no-haggle demeanor, which was not what I was expecting from a sales rep. For my last few automotive purchases, I've felt pushed and hurried just for the sake of a sale. He seemed to listen and understand my requirements. He gathered any and all information that I requested from the used Enclave I was interested in (and ultimately purchased). When I requested that he take pictures of the vehicle, he sent them my way via email. When I asked about financing options, he talked to me about the best rates available. When I told him to work within my financial framework, he assured me he would do anything possible to make this happen. Even after I purchased the vehicle, he wanted me to call him for any post questions I had (which I've already taken advantage of). This type of customer service and completely won my wife and I over. I will personally recommend family and friends to Matt. Thanks for the great experience Matt. -Vasquez Family More

I was referred to Richard by a family member. As soon as I told him that I was looking for a car and my estimated price he began right away helping me find a car. It took some time cause there were few he f I told him that I was looking for a car and my estimated price he began right away helping me find a car. It took some time cause there were few he found that I like but a lil bit to much for me. He kept looking and finally came across one I liked and that I could afford. It was a long quick process finding a car but I was happy in the end. I would recommend Richard and Cerritos Buick GMC dealership to anyone. More

Good customer service from Ambrose Lew. He kept me well infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be re infomred of the work that was being done on my Saturn (recalls and other items) and followed-up thru out the day as to status when the car will be ready. I didn't have to wonder how to plan my day. He explained the service work very clearly and concise. I would definitely recommend Ambrose Lew. Thank you, Mike More

From the time I talked with Eddie on the phone, he was professional and eager to help . I enquired about a 2007 Cadillac CTS that I saw on the website. We made arrangements to come see the vehicle. I lo professional and eager to help . I enquired about a 2007 Cadillac CTS that I saw on the website. We made arrangements to come see the vehicle. I loved it as soon as I saw it, took a test drive and purchased it the same night. I highly recommend this Dealership. More