Penske Buick GMC Of Cerritos

I felt like this dealership was very unorganized but thanks to Javier Garcia I got my car Darren as also very helpful the morning I was told to go into the location the people I had been dealing with an thanks to Javier Garcia I got my car Darren as also very helpful the morning I was told to go into the location the people I had been dealing with and told me to come weren’t there so Darren sales manager jumped into action getting Javier Garcia to help me and because of Javier’s great customer service i stayed so thank you Javier for helping the dealership make.a sale but also making me feel like customer service was still important to you and Darren a few employees that dropped the ball were Camille, she never returned my calls Richard. He acted as if I needed to do all the work and he just wanted the commission and last but not least Josue Moreno he promised and assured me that everything was going to be done and he picked the date and time for me to come and couldn’t be bothered to come to work that day so things he promised me that he would do I couldn’t no longer get because he wasn’t there but aside from my experience if I had to refer someone to the dealership I believe Darren and Javier Garcia would give 150% customer service because even though I was VERY Frustrated they still helped me and I appreciative More

Very courteous representative and very knowledgeable in regards to cars availability A very quick and easy transaction and very easy process regards to cars availability A very quick and easy transaction and very easy process More

Very professional and always works to make the deal possible. I think Javier is class act possible. I think Javier is class act More

Donal Moereno , "It's very good customer service, always with a positive attitude to assist me." with a positive attitude to assist me." More

Everyone I interacted with was very helpful. The dealership is very welcoming and I feel they went above and beyond in working with me. Everyone I worked with in obtaining a new car made the who The dealership is very welcoming and I feel they went above and beyond in working with me. Everyone I worked with in obtaining a new car made the whole process smooth and stress free. More

Outstanding service center, clean and service people that known the product and care about you the customer. known the product and care about you the customer. More

Very helpful and friendly, great communication, excellent service, good experience over all, definitely recommend it service, good experience over all, definitely recommend it More

Outstanding service Dept. and people. They know the product and care about the customer. Turn around time was great and it was done when they said it would be. and people. They know the product and care about the customer. Turn around time was great and it was done when they said it would be. More

I was very satisfied with my car buying experience, and I really appreciate Camille very her help throughout the process! really appreciate Camille very her help throughout the process! More

great service dept. the team cares about the customer turn around time with replacing transmission was excellent awesome work the team cares about the customer turn around time with replacing transmission was excellent awesome work More