Pensacola Honda - Service Center

Plz stop quoting the min price but advise of all shop fees and so forth (tax is a given), other fees should’ve been factored in the quote of $149.00 vs. the consumer being advised at the time of checkout fees and so forth (tax is a given), other fees should’ve been factored in the quote of $149.00 vs. the consumer being advised at the time of checkout. What would have occurred if I didn’t have enough money to pay? The dealership knows the typical added cost and not the consumer. I’m not upset the service rep, but I do not want other customer to experience this going forward and hope this is really read and considered. Thank you More

This was my first visit to your service center. Polite staff. Questions answered. Reasonable wait time. Comfortable wait area. Suggestions given regarding future visits. Completely satisfied. staff. Questions answered. Reasonable wait time. Comfortable wait area. Suggestions given regarding future visits. Completely satisfied. More

I love doing business with Pensacola Honda. My CRV is several years old now & is.in great shape. If/when it comes time to replace it, I’m sure I’ll be a repeat customer. Their service department is AWESO several years old now & is.in great shape. If/when it comes time to replace it, I’m sure I’ll be a repeat customer. Their service department is AWESOME with friendly, thorough & efficient staff. More

All work completed on time and as priced...great job on my older vehicle. My auto had to be towed in to dealer at night and all work was discussed and approved by phone. my older vehicle. My auto had to be towed in to dealer at night and all work was discussed and approved by phone. More

Great people and great work but a courtesy car (scheduler said no) would’ve been a great help overnight since husband has dementia and we couldn’t wait hours for the recalls to be fixed. I prefer here but wi said no) would’ve been a great help overnight since husband has dementia and we couldn’t wait hours for the recalls to be fixed. I prefer here but will have to find service closer to home unless a courtesy car is offered next time. More

Always a clean, nice atmosphere. The payment is explained and you are escorted to your car. I always feel the staff takes care of all our needs. and you are escorted to your car. I always feel the staff takes care of all our needs. More

The service was good. However, I did not feel safe in the shop or the waiting area. The dealership did not practice good COVID-19 safety procedures. I noted at least 7 staff members not wearing a mask. the shop or the waiting area. The dealership did not practice good COVID-19 safety procedures. I noted at least 7 staff members not wearing a mask. In the waiting room there was 3 people waiting and none were wearing a mask. I took a picture for proof in case you want to see it. I did not see any signs that said masks were required or even recommended. I walked into the show room to kill time and found one salesman with no mask on or around his neck. The whole environment was unsafe. Heck, even Walmart does better than this. I will shop for a safe environment the next time I have automotive needs. More

Find the areas are well kept and clean. The service staff are friendly and helpful. The service is prompt and professional. Scheduling online is easy. are friendly and helpful. The service is prompt and professional. Scheduling online is easy. More

Everyone I interacted with was professional, helpful, and made me feel important. The service was done in a timely matter, the appointment was easy to set up as well. made me feel important. The service was done in a timely matter, the appointment was easy to set up as well. More

As always, the personnel in the service department performed with professionalism, kindness, courtesy, and good listening skills. They kept me informed during the lengthy diagnostic process, and were performed with professionalism, kindness, courtesy, and good listening skills. They kept me informed during the lengthy diagnostic process, and were fair in their assessment of repair costs. As far as I'm concerned, the service department sells as many cars as the sales department does. They should be commended for bringing customers back! More